(Closed) Pre owned disaster ( upside down picture , sorry)

posted 9 years ago in Dress
Post # 47
1375 posts
Bumble bee
  • Wedding: April 2013

You want a full refund and you’re going to return the dress, or you left it with the cleaners and are getting it cleaned and want to keep it?

Post # 48
236 posts
Helper bee
  • Wedding: August 2013

What he did is so wrong!  He REALLY misled you.  That is in terrible condition and he should be ashamed!  I am so sorry.  I did not read where you purchased it, but if on Ebay, they will totally back you up and give your money back.  I see it all the time.  Please, do not settle for just cleaning fees, you deserve much more!

Post # 49
1722 posts
Bumble bee
  • Wedding: June 2014

@asb983:  oh no!!! i’m sorry this happened to you. 🙁

Post # 50
1693 posts
Bumble bee
  • Wedding: December 2011

OH HELL NO. i would be pissed. if i bought a used dress, i would have it cleaned again just to be sure BUT when it looks like that, there’s no guarantee those stains will come out. it’s one thing for it be clean and wanting to clean it again for peace of mind but that it disgusting. i thing paypal will side with you in this case. i’m assuming you still have all communications with him so you can send that to paypal?

Post # 51
44 posts
  • Wedding: September 2013

I have heard that paypall usually offers more protection to the buyer then the seller ( I think I read that on preowned weddingdresses.com). You should be in good hands. Just provide Paypal with all the evidence, pictures, statement from cleaners, Sellers original description, etc. I would not wait 24 hours, but file dispute asap. he sounds like a jerk, and I doubt he would have any intentions refunding the money voluntarily. Paypal dispute can take up to 60 days and you need funds to get a new gown. Good luck, keep us updated with the outcome.

Post # 53
526 posts
Busy bee
  • Wedding: February 2013

@asb983:  I bought my dress used and cleaned it myself in the bathtub with ivory or woolite (don’t remember which). I cleaned the bottom edge where it was dirtiest first and then cleaned the whole thing in new clean water. It didn’t hurt it at all.

I would be upset about it being so dirty even after they said it was clean, but then again maybe they did have it cleaned and that is what stayed. Some people on here have had issues with drycleaning not getting their dresses very clean. I’d say that unless it is satin, clean it yourself. Just start with a bottom underneath edge to make sure it does not discolor.

Post # 55
526 posts
Busy bee
  • Wedding: February 2013

@asb983:  Oh. Mine is lace applique on organza . You just set it in the water and let the dirt rise out of it, no aggravating it.  I know organza is hand or machine washable depending on what kind it is.

Post # 57
30 posts
  • Wedding: October 2013

If you alter it in any way, such as clean it, you negate your ability to return it. I have dealt with this a couple times on ebay. DO NOT GET IT CLEANED OR TRY TO CLEAN IT if you are going to file a dispute.

Post # 58
5622 posts
Bee Keeper
  • Wedding: October 2014

$1200 seems kind of high for a used $1600 dress in THAT condition! You must have REALLY wanted the dress!

Hopefully, all that dirt should come out. Good luck trying to get him to pay the dry cleaning fees though.

Post # 60
169 posts
Blushing bee
  • Wedding: June 2013

thats filty! i would start a claim with Paypal, most people clean the dress FIRST and he still charged you 75% of the original cost

Do you love the dress apart from the dirt? 

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