- 4 years ago
Sadly, this is my first time posting, but I have appreciated so many of your helpful posts and discussions and now I need your help, please!
It was the La Sposa Denia thread (http://boards.weddingbee.com/topic/la-sposa-denia-brides-details/#axzz3Cj9eRvmV) that inspired me to try it on and, of course, I fell in love. I found the dress on prewonedweddingdresses.com and used PayPal to purchase it. Before purchasing, I asked the seller lots of questions about the condition of the dress and was told that it “looked brand new” and that there were no stains or disclorations. I received the dress a week later and there were several yellow discolorations on the beautiful lace. Of course, I freaked out and emailed her, but was told that she didn’t feel comfortable taking the dress back.
I filed a claim with PayPal and forwarded pictures of the stains and our emails. I thought this would be the end of the story and I would rightfully receive a refund, but PayPal is asking me to provide additional documentation: “Please obtain a document (such as an estimate or invoice) from an unbiased third-party that is qualified in the area of the item in question . . . The document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised.” I have reached out to so many dress shops and dry cleaners in my area requesting to pay for an evaluation or that they provide a statement regarding the stains on teh dress but I haven’t found a business willing to provide such a document.
Has anyone here had to deal with this? How did you handle it and was your claim resolved in your favor? Can you give me any suggestions for who to contact to request documentation or how I should frame my request when contacting other dry cleaners or dress shops?
My wedding is right around the corner and I’m just so sad thinking that I may be stuck with a dress that isn’t near the condition I thought I was purchasing. Any suggestions are welcome.
Thanks and best wishes!