Post # 1
I don’t know what I expected, especially from David’s Bridal, but I had an awful experience. First off, I feel they don’t know anything about sizing. They asked me my bra size and pant size and made a determination from there. My bra size is so much bigger proportionally to my pants size, so they pulled all the wrong sizes. Took them about three times to get it right. Secondly, where the hell was my sales associate? Every time I had came out of the dressing room, she was nowhere to be found. A LOT of time was spent standing and waiting around for her. She even tried encouraging me to walk out in a store full of people with a dress on that couldn’t be closed in the back….I’m a pretty modest person and I told her this beforehand.
She even had the nerve to say through the door that she hadn’t seen me in a while. That isn’t my fault! She was the one not around.
I found a dress I LIKED, but I was in no rush to purchase it, especially since was the first time shopping. At this point, I made up my mind that I was done.
I wanted to walk out instead wait around for her to come back. My Maid/Matron of Honor and I stood there for a few, and then my Maid/Matron of Honor said “oh here she comes” and she had MCDONALDS in her hand. She said her boss sent her to do errands? Oh okay. She was ready to walk right past me and I think she could tell I was annoyed by the look on my face and said sorry, THEN decided to put it down to talk to me. She seemed totally uninterested in the appointment and said if I wanted to come back everything would “be in the file”.
Is it wrong that I expected A LITTLE more attention rather than being left alone to take dresses out of the garment bags myself, etc? I feel like I made an appointment for me to browse their store and then left to my own devices. I was clueless and disappointed in my first dress shopping experience. Is this par for the course for David’s Bridal?
Post # 3
My experience at DB was very similar. I had an appointment, the store wasn’t even that busy, and I never saw the lady who was supposed to help me. My mom had to zip and tie every dress. I understand that even if you have an appointment, the associates get busy and sometimes have to go off and help somebody else for a minute, but it would still be nice to be helped.
Anyway! Try going to smaller shops. They are usually much more helpful.
Post # 4
Sorry to hear you had a similar experience. My Maid/Matron of Honor and I were doing everything ourselves. I understand helping other customers but the McDonald’s really pissed me off.
Post # 5
- Wedding: September 2011 - Franciscan Gardens
My experience at DB was similar… I had an appointment and while there were about 10 associates in the store there was only 1 attendant for 3 brides with appointments… So, she would put me in a dress and even if I hated it immediately I was forced to wait around for about 25-30 minutes while she put the other Brides in their dresses and then finally came back to take me out of it. I would have loved to take them off myself (or with Mom’s help) but when I tried to do that another associate scolded me and told me to wait for my attendant.
Post # 6
You are not wrong to have expected more service than that – all the other places I went BESIDES David’s were much more helpful than that!
Post # 7
I went to a small shop and had a terrible experiance. I came in for my appt and they didnt have any dresses ready for me (they said they wouldd) so I pointed to some and they said I only had 10 min to try the dresses on bc someone else was coming in for an appt. There was only one dressing room. I was irked.
Post # 8
I went to two Davids Bridal and both were different. At the first the service was outstanding. The second one was exactly like the experience you had. You should expect more and continue to shop. If you really like the dress at Davids try a different store.
Post # 9
I had gone to David’s and they were awesome. Really attentive and helpful. I even went with my sis to get ours and her dress and they were really great. It probably depends on location.
Post # 10
My first time at David’s sucked too. But I went back the next weekend had totally different peopl help me and it was a way better expirence that I ended up buying my dress there. I went there today to check on my dress and see my tiara and again they were very nice.
Post # 11
I really think it depends on which DB you go to. Because i had great service everytime i went in and i didn’t get all the spam that everyone talkes about either. With a major chain like that i think it’s just the luck of the draw,with the service you recieve. Really sorry you had a bad experience it should be fun not stressful. Idefinetley recommend a smaller shop.
Post # 12
With dress shopping, the quality of your experience unfortunately often comes down to quality of the sales person helping you, which is just luck of the draw. My DB experience was fabulous, because my consultant was amazing, attentive, and beyond helpful. I found my gown at a small boutique, where the staff was rather snooty but the dress was worth it. I bought the gown from them, but took it to an entirely separate small shop for alterations because the women there were so excited, kind and caring. So keep your chin up, check out different stores, and maybe even the same store on a different day. There are sweet people out there, I hope you find them and they make the experience memorable for the right reasons.
Post # 13
I would totally try a smaller dress shop. You’ll find the customer experience much better! They really care about you, and making the sale. At big box stores I never felt appreciated.
Post # 14
- Wedding: May 2011 - Bartram's Garden
I had a great experience at David’s. I guess it just depends on the individual store.
Post # 15
It does depend on the store you go to.
If it’s any consolation, my friends and I agreed: for all the hype, wedding dress shopping kind of sucks. It’s tough on your self-esteem, body image, stamina, patience, wallet…So you’re not alone. But I’m sorry it was difficult for you–don’t worry, they’ll be at least ONE trip–and ONE dress–that will make you feel fantastic.
Post # 16
- Wedding: May 2011 - Bartram's Garden
@JennyW1: That’s for sure. I hated dress shopping.