(Closed) Printer used our invites as displays/samples…what would you do?

posted 6 years ago in Paper
Post # 4
Member
235 posts
Helper bee
  • Wedding: September 2012

Frankly I’d be livid. I would be really, really unhappy to have all that info out there for the general public to have. Maybe people will assume that its made up info?

I’d definitely call the company and express just how wrong it is to use all of your sensitive personal information without permission. I’d be asking for some kind of refund/discount on work done through them, and I would definitely demand an apology and a guarantee that the rest of the things with your info on them will be destroyed.

Post # 5
Member
8272 posts
Bumble Beekeeper
  • Wedding: August 2012

Um, I would be seriously pissed. I could see using it on a display board or something, but actually handing out examples with your contact info?! I would absolutely call the company.

Post # 6
Member
14496 posts
Honey Beekeeper
  • Wedding: June 2011

THEY DIDN’T CHANGE OR BLOCK OUT THE INFORMATION!?  OMG!  I don’t know if I could call them without completly go OFF!  I am just so shocked, just shocked.

Post # 7
Member
588 posts
Busy bee
  • Wedding: July 2014

Wow, that is horrifying. I would have cried. I’m a very private person and honestly, I’m scared of all the crazy people out there. I would call and ask for a manager right away. If the associate asks why, just say you need to speak with the manager. Then I would explain the situation as calmly as possible and then say that because of your breach of privacy that you will be needing a 100% refund. If they say that is not possible, then mention that you have a “contact” at a local newspaper. It may seem a bit extreme but having your personal info given to the world is a huge freakin’ deal! 

ETA: You may also want to tell your photographer about this because their copyrighted work is being used without permission. They can probably help you out with “bugging” them if need be. 

Post # 8
Member
139 posts
Blushing bee
  • Wedding: June 2010

Did anything you sign anything that mentioned that they had the right to use the save the dates as a sample/model? It may have been somewhere in the contract. Either way, it is not cool that your personal information is on there. Call them and tell them that you have concerns for your privacy since they did not change your information.

Post # 9
Member
3969 posts
Honey bee
  • Wedding: September 2014

Yes.  They should protect your privacy. Get a refund, call the BBB, and only resort to some sort of legal action if they won’t stop handing them out. If your address is listed in the yellow pages, I wouldn’t worry too much about that part, but I would make sure your wedding website is password protected– and change it (sorry just reread your post). Anything you can easily change, change.

Post # 10
Member
3969 posts
Honey bee
  • Wedding: September 2014

@Stormy: I would think even if they signed it saying it could be used promotionally they would have removed sensitive information.

Post # 11
Member
562 posts
Busy bee
  • Wedding: September 2012

Wow I would be irate.  I can’t believe they left your info on it, and didn’t ask for permission at all.  I would demand free/partial refund for past/future services and that they destroy them, or at least change the info jeez.  Make sure you get your compensation though (this is all assuming there was no release in a contract or anything)!

Post # 12
Member
1297 posts
Bumble bee
  • Wedding: June 2013

@dcdt212: Completely agreed! Without a model release or some sort of reasonable notification/inquiry, this is totally inexcusable.

Post # 13
Member
7779 posts
Bumble Beekeeper

That is seriously unacceptable that they didn’t change any of your personal information before displaying the samples at a wedding show! That is some SERIOUS privacy infringement.

Honestly, I call them and FLIP MY LID. That’s ridiculous and irresponsible on their part. I’d also contact a lawyer just in case. Even if you don’t want to sue or anything, having the weight of an attorney at your back may force them not to use your information for any further promotional purposes.

I also agree with contacting your photographer. These printers are using their copyrighted work!

Post # 14
Member
139 posts
Blushing bee
  • Wedding: June 2010

@love108:

I definately agree with you that the printers should have removed their information. The reason I ask is that if she has not consented to the printers using it at all, it may make things easier.

 

Post # 15
Member
1798 posts
Buzzing bee
  • Wedding: August 2011

A lot of times, initial terms of sale allow them to use their work in promotional materials. BUT I really can’t believe they left all of your info on there. What were they thinking? I’d call them and demand that they stop distributing them immediately and refund your order

Post # 16
Member
7609 posts
Bumble Beekeeper

Oh NO!  I know you’re such a private person, too.  That’s awful, I’m so sad and angry that this has happened to you!  I would definitely call them in the morning.  I don’t know how suing people works in the States so I’ll defer to the other Bees for better advice.  I’m very sorry you’re dealing with this!!

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