They finally wrote back and said:
“With the images you feel are missing, the photographers shoot an unlimited number of images on your wedding day. They’re there to capture a well balanced view of the day but still have multiple shots so as to give you the best possible image. Every photographer has different shooting style, one may take 2-3 of one photo, while another may take 5-6. Each photographer edits their images down to the best pictures for your day (100 images per hour). The majority of our photographers have a photojournalistic approach, meaning they’ll be shooting on the go, so they edit the shots to get you the best images!
“With the friends and family shots you mentioned, while those may have been taken, they may not have made the final edit for reasonings made by the photographer (out of focus, eyes shut, composition didn’t turn out, etc.). “Should you want to see the full edit – you may purchase it for $150. Non of those images will be color corrected, however.”
In other words, I have to pay extra to get them and they won’t be of the same quality as the others. She doesn’t even address the fact that some of the “significant moments” are just flat out missing.
So instead of getting a close up of my husband’s face when he sees me for the first time, I get a picture of a fat man on a couch whose name I don’t even know (a musician hired by my aunt who was rude to everybody). Instead of getting even a single picture of the finale of our dance, we have a bazillion pictures of our feet. Instead of a single good picture of my dad walking me down the aisle, I have two photos of a bottle of cream soda with an Instagram-like filter over it. Yeah, like I’m going to pay $8 for a print of that! I just don’t know what I would do if I didn’t get a picture of someone’s bottle of cream soda! /sarcasm
And as for the “hundred shots per hour”, of the 800 photos we got, at least a third of them are duplicates. There are some shots where I have six copies of the exact same image.
Furthermore, whoever edited the photos didn’t do a very good job. The nicest picture of our rings is marred by a very visible hair stuck to one of the prongs. In every single one of our nighttime shots, there is a tripod visible behind us. In what would otherwise be one of our favourite photos, the camera is visible in a mirror. I don’t understand why, if it took them six weeks to edit the photos, none of these things were caught and corrected.
So I’ve written her back and expressed my disappointment and that I don’t think we should have to pay extra to get some of the shots that are considered “must haves” in the wedding industry. I’ll wait to amend my previous favourable reviews of the company until after I hear what she has to say.