Post # 1
We are at a point where we were about to book a venue but when it came time for the caterer to send me an updated proposal, it does not include what we agreed upon. We met with the caterer in person couple of Saturdays ago and I thought we’d agreed upon what would be included in the proposal (he gave us some discounts). Now he has sent me the proposal and he’s missing a couple of major discounts. The caterer says there may have been some misunderstandings on my part, but my fiance and I heard otherwise. Essentially this guy seems to not be able to keep his word, is either forgetful, or just a plain liar.
Please help! I don’t know what our options are either than to pick somewhere else. I prefer not to as we love this place. The venue and the caterer have different contracts, but we must use this caterer for the venue. Unfortunately there is no one else who we can talk to concerning the caterer other than upper management in the parent catering company. Anyone with advice, legal or from experience? Anyone with a similar problem who solved this? We would love to book this place but refuse to do so if this guy can’t keep his word!
Post # 3
These people need your money. In my opinion, they should be courting you. Don’t let them bully you into signing. Negotiation is always a part of the process for a savvy bride.
If they are lying to you now, they aren’t professional. And that’s not acceptable, which means you will have to take your business elsewhere. And then you’ll write a letter to management or wherever stating why they lost your business, along with anyone else’s you care to share the information with.
Post # 4
Well if he’s unwilling to honour the discounts then I would look elsewhere. There is no legal issue here since you haven’t signed anything yet, you’re just discussing the conditions at this point.
You could tell him that you will just book elsewhere if he’s not willing to give you those discounts and he might be willing to budge to secure the date.
Post # 5
Thank you for the replies. He caved on one of the discounts but still hasn’t agreed to a last discount concerning alcohol price. He sort of insinuated that I’m trying to nickel-and-dime him but I already thought we finished any further negotiations when we spoke in person. I only want him to honor his word. As a professional, you’d think he would right? He’s the senior catering manager and initially I was working with an associate catering manager but she suddenly just left. All these tell me I probably shouldn’t pick this venue but we really do love it.
Is our only choice to threaten to take our business elsewhere or yes, take our business elsewhere? Even if I go to upper management there really is no way to get this guy to keep word? This makes me very wary of working with further people in the industry! 🙁