(Closed) Problem with Etsy Vendor

posted 9 years ago in DIY
Post # 3
Member
2765 posts
Sugar bee

Do you think she’d be open to a full or partial refund of your deposit?

Post # 4
Member
1042 posts
Bumble bee
  • Wedding: May 2010

Uh oh. That doesn’t sound good! If you really want to try to work with her (because obviously, you selected this vendor for a reason based on work you saw from them) you really just need to be blatently honest and say that the designs are just not what you want and try to show inspiration from what you like.

If that doesn’t work, I would probably ask if they could refund. I really like giving people the benefit of the doubt, but if they just can’t give you what you want then it’s probably important that you do go somewhere where you can get what you want and LOVE it than settle for less.

Good luck!

Post # 6
Member
1042 posts
Bumble bee
  • Wedding: May 2010

Oh, I didn’t assume it was! (Glad to hear that all’s well with your invitations so far though!!)

Post # 7
Member
6009 posts
Bee Keeper
  • Wedding: May 2009

I think it would be important to explain to her that designs were really different than you thought they would be.  Then, give her specific ways that her design differed from your vision.  The more detailed and more specific you can be in your instructions, the better (i.e. we want blue not purple, it should have flowers on it, no feathers, lots of bling…).  I think, since she’s willing to work with you, you should give her another chance before asking for your money back. 

Also, you picked her for a reason, right?  I would direct her back to the products she has done in the past that drew you to her and point out the specific things you like about them.  I find style description words can sometimes be confusing because everyone might have different ideas on what constitues "trendy," "formal," "mod," etc…  If you can find pictures of other products that match your style and show the specific details that you can want/like, it will be easier to communicate what your vision is. 

Post # 8
Member
6009 posts
Bee Keeper
  • Wedding: May 2009

If you need help putting your vision into words, you could post the designs here and then have the hive help you figure out what is wrong and how to describe the changes.

P.S.  I changed the wording on this post and my above post because I had read your post wrong.  I thought you were discussing your invitations when you said it was NOT your invitations.  Sorry about that!  🙂

Post # 10
Member
2434 posts
Buzzing bee
  • Wedding: September 2008

I think the best way to get your vision across is with images.  It’s really hard to explain in words.  It’s true that a picture is worth a thousand words.

Gather a bunch of images and send them to her.  If it’s something really specific, mention what it is about each sample image that you like.

Post # 12
Member
1022 posts
Bumble bee
  • Wedding: June 2010

Oh that’s too bad.  I would just tell her that her design isn’t exactly what you are looking for.  How are the materials wrong? You need to be specific (i.e. I was thinking more like a satin fabric, not tulle, etc.) 

Post # 14
Member
251 posts
Helper bee
  • Wedding: January 1990

As someone who does creative work for a living, I have both a comment and a suggestion:

 1. In most cases of creative work, the deposit is non-refundable, and I completely agree with that.  This is to cover expenses and labor, especially if they’ve already done sketches, doubly so for actual mock-ups.  Working with artists who make a living on Etsy.com is not like shopping at Walmart or Burger King where you can just return it because of buyer’s remorse or whatever (not that this is the case with you!!).  Some sellers may offer refunds, but make sure you check their policies on this BEFORE buying, since that is your responsibility as a buyer/client on etsy, ebay, etc.  This is just a general statement about working with artists, it may or may not pertain to your situation, so please don’t take it personally! 🙂 🙂  rather than jumping to asking for a refund, try working with the artist to get the product you want.  You obviously picked this artist because you liked their product, so I’m sure they will be willing to work with you to get you what you want.

 2. Be completely, totally honest with her.  Not being clear and honest is only going to hurt you both, and as an artist I would be embarassed and almost hurt to hear that a client was trying to spare my feelings by not telling me the truth about my work.  Above all else, I’d want to make the client happy!  Also, you did pay money to get a particular item and its completely within your right to get that if she agreed to make it.  I think working with you to get it right is completely reasonable.  Send her pictures, be specific about WHAT materials need to be used (satin, silk, swarovski crystals, whatever) right down to the brand name if necessary.  Pictures are worth a thousand words, I can’t tell you how much easier it is when someone sends me a photo of something to reference in my work (I’m an illustrator).  It’s easy to get lost in semantics- my definition of vintage, or modern, or even the color Navy Blue may be totally different than my client’s.

Good luck!  Let us know how it works out!

Post # 16
Member
251 posts
Helper bee
  • Wedding: January 1990

Oh, me?  I would definitely work my butt off until you were happy!   I would have asked for pictures right from the get-go, I wonder why she didn’t request them?  It’s different for me because I don’t require as many materials as a crafter, but even if I was selling custom crafts I’d still want you to be happy, above all else.  If for some reason it just wasn’t working out, I’d probably rather offer you a refund than leave you unhappy with me.

In the future, it might work out better if you provide photo references, even if the artist doesn’t ask for them, especially if you have something specific in mind.  If you’ve never done something like this before then there is no way for you to have known that (she really should have asked IMO), but if you’re going to do anything else custom through the internet its something to keep in mind.

I don’t know what to recommend to you, I completely empathize you.  Perhaps you should at least tell her how unhappy you are with the product and process and ask for a refund, or at least a partial one.  If she doesn’t want to give you one and you are really unhappy with the situation, you can always take it up with paypal or your credit card company and leave feedback for her noting how the experience went.  It sounds like it sucks for both of you in the end.

 

 I really hope it works out!  Let us know how it goes!

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