(Closed) Problem with Photographer (E pics)

posted 6 years ago in Photos/Videos
Post # 3
Member
1811 posts
Buzzing bee
  • Wedding: November 2012

@kwill2012:  Welcome date twin!  I’m not doing an engagement session so I can’t help you out in that department, but I am also way behind on save the dates!  Are you expecting a lot of Out of Town guests?  I am expecting around 20ish Out of Town guests so I just made sure that they knew the wedding date so they aren’t blindsided with the STD.  Don’t panic yet!  But I think that you should ask the photographer about the pictures again, but wait a couple weeks.

Post # 4
Member
135 posts
Blushing bee
  • Wedding: September 2012

I think you should ask her now… If she wasn’t a friend, you would have bugged her about it already, I’m betting! As a vendor, she should have gotten your pictures to you whsaid he said she was going to. I would have Fiance talk to her, but if he won’t I would talk to her yourself!

Post # 5
Member
13073 posts
Honey Beekeeper
  • Wedding: November 1999

Friend or no friend, you need to approach her about the pictures.  Do it professionally, of course, and try not to sound pushy!  Maybe something like “Hey, Sue!  I imagine things have been busy for you lately!  Fiance and I are very excited to see our engagement photos you took on (date).  I had it marked on my calendar that you said we’d get them back last Wednesday, and I was just wondering if there is any progress or if you could let me know when we’ll be receiving them.  We’re really anxious to get our save the dates going and want to include some of your photography on them!  Thanks again!”

Post # 6
Hostess
16213 posts
Honey Beekeeper

Welcome to Weddingbee!

We actually got our photos back earlier than expected. But if you’ve paid and they’re past due, you can definitely contact the friend who took them. It sounds like it’s a bit more of a casual relationship vs business relationship (am I right there?), but that doesn’t mean you’re not entitled to what you paid for.

And if it helps, you have PLENTY of time to get your save-the-dates out, so try not to panic yet. 🙂

Post # 7
Member
1425 posts
Bumble bee

Can you just send her a quick, friendly email asking for an update?  Not jumping down the throat kind but, “Hey!  Just looking for an update on our e-pics as we’d like to get our STD’s out soon!  Let us know!” and then go from there…

Post # 10
Member
1314 posts
Bumble bee
  • Wedding: May 2006

I’m not sure if your fiance’s friend is a professional, or just someone starting out… but it’s very important from the photographer’s perspective to establish expectations and more specifically delivery timelines before any shoot happens.  We always give our clients a projected time frame that the engagement photos will be available by, and typically ask if there is a deadline that we need to know about.  An engagement edit takes a lot less time to do than a wedding, so 1-2 weeks is about average.

Post # 11
Member
1405 posts
Bumble bee

Do you have a contract?  If not, you don’t have much leverage as the delivery is open ended.  This is a common problem when using “friendors.”

Your best bet is to call them up (don’t do it in an email) and ask when they will be ready.  Do you have an idea of how many images there are?  Just curious how much this cost?

 

Post # 12
Member
27 posts
Newbee
  • Wedding: August 2012

Ugh, we’ve been waiting on our friend (Best Man) to put up our wedding website, and I can say that looking back, I’m not sure if we’d go through him again.  It’s hard to get mad at a friend, so maybe send an email stating that the special you have for your STD’s (say it’s a groupon or something similar) expires this week, so you’d love to enough have a dozen of the photos she took, whether or not they have been ‘retouched.’  Send that out today, and if she doesn’t respond by Wednesday, ask your fiance to give her a call.  Offer to pick up the CD from her, drive by her work or something of the sort – to make sure that you can have your pictures in hand by the end of this week!

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