(Closed) problem with reception vendor!! what to do…

posted 10 years ago in Reception
Post # 3
Member
88 posts
Worker bee
  • Wedding: July 2009

Oh wow, I feel your pain! I have had a similar experience. When we first met our caterer he was very accomodating and professional. We had a strict budget and he said that it was totally doable. So we signed up for the venue (his resturant is at the venue and he rents the space from them) thinking all was good. Now, you can only get the deposit for the venue within 10mo of your event date. That time passed and guess what? the proposal from the caterer was literally, TWICE our agreed budget when we met with him. I kid you not.

Luckily, the coordinator at the venue has the upper hand, and NOT the caterer. She simply said, he’s trying to get you to pay more, obviously. He wants to see how far he can push you. Don’t worry about it, he’ll come down. Plus, since by this point we could not get our deposit back, we were totally screwed!And she told us to tell him that.

I called and spoke to him directly, stating that this was obscene and told him that we could not afford that proposal. I also made it clear that we could not get our deposit back from the venue so the wedding/reception was a go so he’d better work with us.

 4months after that, we FINALLY heard back from him. Again, after consulting wit the coordinator. She basically gave him the nudge he needed to jump on board. So, finally he sent us another proposal that was within our budget. However, it’s still a nightmare for us – you can see my post if you really want to know the whole story —

ahhhh! signing the catering contract!!

 I guess my advice to you is – Move up the ladder. Speak to someone else at the company that can advise. Be ruthless!I think that you have every reason to fight that initial contract. Do you only have verbal proof or do you actual have written evidence that they had agreed to make that date change? Can you even make a visist out to the vendor? Maybe showing up unannounced might even be worth it at this point?

 I wish you the best. Stay firm and be persistent. It’s paid off for us (well sort of). In the end I’m pretty optimistic but to be honest, it hasn’t been easy. 

Good luck and keep us updated!

Post # 4
Member
2434 posts
Buzzing bee
  • Wedding: September 2008

Have you tried just going over there in person?  Perhaps they will be more responsive face to face?

Post # 6
Member
88 posts
Worker bee
  • Wedding: July 2009

So you have already gone over in person! What gives!? This lady is not being very helpful at all. I think that you have every right to be frustrated! I am hoping that she will keep her word and remember your conversation with her about the date change. However, I would not assume that all is fine amd good until you sign on that dotted line next to your NEW wedding date. I would just keep up with your persistence… But how many messages have you left? I was thinking, maybe she couldn’t understand your message? But if you’ve left several then that excuse just won’t fly.

As for me, we’ll be all good. I think that when it comes down to it I have emails and eveything in writing more or less, so whether our caterer is playing hardball or not is irrelevant… He’s just being plain difficult at this point! Grrrrrr….

You are so on the ball though to have everything else locked in! Good for you! I really do wish you the best. Be sure to keep us posted 🙂

Post # 7
Member
11 posts
Newbee
  • Wedding: March 2010

Where is the vendor, are they local? Why not go and visit in person. That is what one of my friends had to do when they could not get their WEDDING VIDEO from the videographer. He had to go and stand there to make them listen. No calls did anything, let me read more entries.

Post # 8
Member
11 posts
Newbee
  • Wedding: March 2010

how much was the deposit anyway?

Post # 11
Member
88 posts
Worker bee
  • Wedding: July 2009

Oh Cherylanna – what is her phone number. I WANT TO CALL HER AND COMPLAIN! J/k.

Hang in there. You still have time. I know you’re frustrated, but stay positive and try not to worry about the other expenses just yet. Like your dress situation – there are so many brides that have posted here about their AMAZING dresses that they found on the internet (craigs list, even here, theknot, etc.) for incredible deals, so don’t worry.

 The hall sounds amazing! I have read/heard from a few sources that once you put down any money you’re in. I am hoping that this applies to your case. There really isn’t anyone else that handles the hall that you can talk to?

Post # 14
Member
88 posts
Worker bee
  • Wedding: July 2009

They’re crossed! I swear! Good luck and keep us posted!!!

Post # 15
Member
687 posts
Busy bee
  • Wedding: October 2009

Good luck!  I am in the same boat you are, and actually i was about to start a new thread about trying to get out of a contract or switching times and dates!

Be persistent! Keep going and visiting at random times to the venue (unless its far from you) and you will catch her one of these days! 

As far as a written request, have it delivered with a signature confirmation! that way you KNOW for sure that she received it! 

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