(Closed) Problems with Cards and Pockets?

posted 8 years ago in Paper
Post # 3
Member
326 posts
Helper bee
  • Wedding: August 2011

oooh – I’ve never seen this website before! If you ever get them (hehe!) post them on here and let us know how it goes together!

Post # 4
Member
2562 posts
Sugar bee
  • Wedding: July 2010

I used cards and pockets.com – I had no problems, the price was really good for the pocketfolds, and the product was good quality. I ordered samples first so I knew exactly what I was getting regarding colour, sheen, and quality. The samples took a while to arrive, but the order was quick, and they even included a couple extra of the envelopes and pocketfolds.

Post # 6
Member
837 posts
Busy bee
  • Wedding: October 2010

I definitely had this exact same problem, right down to it being about the envelopes…  Great quaility paper but I didn’t get my stuff until just before Christmas and I ordered it in early October.  Good thing my wedding isn’t until December of this year.  And you’re right about the overly-nice e-mails.  It really was hard to stay angry even though the anger was total justifiable lol.

Post # 8
Member
26 posts
Newbee
  • Wedding: May 2010

I am also annoyed with cards and pockets right now.  I have an order that was placed 11 days ago and is still showing as “in processing”even though their site says 1-3 days processing… everytime I email them to inquire how much longer it will be, it takes 24-48 hours for them to respond, and then its always some excuse about losing my emails and having them go in the wrong folder?  5 days of emails, and no, they have no answered the question yet!!  they are awesome at beating around the bush. 

Cards and pockets is driving me insane.  seriously. Its awful customer service not to have a phone number.. or to respond to their email in any form of a timely manner.

I’m really regretting having placed my order through them.  🙁

 

 

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