Post # 1
Has anyone experienced problems with them?
I placed an order a month ago and I was aware that it would take 2 1/2 weeks for the product to ship. I was charged for the product immediately. After 3 weeks passed, I got in touch with them (email is the only way), asking if the product had shipped. A few days ago I get an email saying the items are on backorder.
I was never made aware that the products were on backorder and I have already paid for them. My wedding is next weekend. I wrote them back, asking exactly which items were backordered, and seeing if they could at least ship some of the order now. The response was the same exact email I got before saying "Your products are on backorder. We hope to ship within a week."
At this point I just want to cancel the whole order, but there is no way to get in touch with a human!
Post # 2
In November of 2014 I placed a ~$140 order with JKM Ribbon – my card was charged immediately – but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange – an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails. After six months of this pattern of behavior I asked about refunds, and JKM Ribbon offered store credit. I replied that after half a year I had not seen anything else I wished to order (particularly since in my experience it does not seem that you will actually get your order from JKM Ribbon).
After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon – starting in a month (highly unlikely), for three months.
Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers – most like me – appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Better Business Bureau gives JKM Ribbon an “F” – which is bad in the business sense – but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.
If you feel the slightest inkling to order from JKM Ribbon, read a few more reviews – if you know anyone ordering ribbon (crafting, weddings, small businesses etc.) – please give them a heads-up.