Post # 1
My fiancee and I are having BIG problems with our jeweller. We went there to get my engagement ring resized and to look for a wedding band. The business he purchased the engagement ring from showed me a catalog with my ring and the matching band, however, they did not have the wedding band in stock. Since the matching band has a hefty price tag anyway, I decided to look around the store for something cheaper that might suit my ring. Every band I liked was far cheaper than the matching band, but the jeweller would tell me that every ring I liked was “ugly” or that it didn’t “suit me” or suit my ring, while I thought they were beautiful. I asked if she could maybe tell me the brand or maker of my engagement ring, as well as the style number, so that I could possibly look at the matching band online and make a decision as to whether I want it or not if I could find more pictures of it. She told me she didn’t know the maker or the style number (although she had shown me the catalog minutes before) and I’m REALLY getting the impression that they are afraid I will find the band somewhere else. Even after another phone call to them, they still won’t give me any information about my engagement ring. Now I DEFINITELY don’t want to buy from them, but I really would like to see the matching band as well. Are they allowed to just refuse to give you information of your engagement ring? Is there any way I can find out what brand or style number the ring is WITHOUT my jeweller? My fiancee checked his reciept, and it simply states the size and shape of the diamond, as well as 14k gold. No style number, etc. Please help! I can’t believe the treatment we’ve recieved and there is NO WAY I will purchase anything from them now.
Post # 3
I think your suspicions are correct but they don’t have to give you any information. Did the ring come with a certificate?
Post # 4
@AlwaysSunny: I don’t know, my fiancee is a bit flighty and he may have misplaced the certificate if there was one. We have moved since the engagement and he said “they gave me some paperwork so I’ll try to find it” I’m not exactly sure what he got, or if he has it. *sigh*
Post # 5
@lucyduck: Hmm…how about asking another jeweler? Or you could post a picture on here to see if anyone recognizes it.
Post # 6
Maybe you could send a friend in to ask about it? Or if they are a chain, call a higher-up?
Post # 7
I don’t think it’s likely that the setting had a certificate of its own. I’ve only heard of the actual diamond having one.
The store has no legal obligation to give you the maker or the style number of the ring, unfortuntely. Maybe you can go back to the store at another time. If it’s a different employee there, you can pretend you haven’t already seen the catalog and get another look at it to make a quick mental note of the style number.
Post # 8
@lucyduck: I agree – they don’t deserve your business and I would write a bad review on them on yelp. As for the wedding band, I’d say, no, they don’t have to give you any info on that but the engagement ring that you already purchased there? I would think they would be required to provide you with verification of what you bought. I would write a letter to the manager formally requesting the information about the authenticity of the product that you purchased. The state that I live in actually has a code/law for what a jeweler can and can’t do when selling you a ring, I don’t know if Canada has one though.
Post # 10
It’s not much for a pic to be able to tell… but it’s all I’ve got for now. It’s out getting sized by the same company right now *cringe*
Post # 11
Some designers do not allow stores to disclose these details, for mainly the same reasons dress shops don’t always disclose the dress details: protect the designer’s intellectual property from the knock-offs.
Post # 12
OP, if you’re not concerned about your wedding band not matching your e-ring perfectly, I’d purchase one of the cheaper bands you tried on. You said you liked some, but ultimately decided not to choose one because of the sales person’s remarks..
I’m willing to bet that they earn some kind of commision along with their wages, which is why they’re trying to pressure you into getting the more expensive, matching band.. not because they really didn’t like how the band ‘suited you’.
Post # 13
I would b really pissed that they were being pushy. What kind of salesperson tells you that *any* of their products are “ugly”? If it were me, I would just go elsewhere and find a band I liked there.
Post # 14
Jerks. They’re “allowed” to do this, but it’s bad business. If they want to make sure you buy from their store, they should stop telling you the other rings you look at are ugly! Why do they sell rings they think are ugly? They’re clearly trying to steer you towards buying the expensive ring, and through them.
Wait until you get your e-ring back, and then take it to another jeweler and ask for their help figuring out the maker and style. Tell them what happened. Good jewelers, who know their business, will be able to make a good enough guess on the maker that they’ll know which catalogue to start in. A good one will help you, because even if you don’t buy from them, you’ll be more like to go to them next time. After all, if you do decide to just buy a less expensive band, aren’t you more likely to buy it at the place that was helpful?
Post # 15
When you go back to the store to pick up your ring after it’s been resized, ask to see the band in the catalogue again. Then, keep your eyes open for the designer or style number and write it down asap. Come home to look at it.
Or, if this is a chain store or one with a website, perhaps you can look it up on their website and see what kind of info they have? Even if they don’t disclose the info online, they might have a stock picture which you can use to reverse google image and find the actual designer?
And – I agree w/ a PP who said that you probably have the right to know the info about the ring you ALREADY purchased.
You could always call the manager, say you received the ring from your Fiance and you just wanted a bit more info on it, like the designer and style number. Don’t tell him why and if he asks why you need it, just say that you would really like to know what it is that you got. Once he gives you the information, let him in on the fact that you will not be purchasing your wedding band from that store because of the salesperson’s actions.
Post # 16
i can’t believe someone would treat a customer that way. i agree with you, i would not be buying anything from them.
is it a chain store? maybe you can go to another location? regardless, go to other stores and try on other bands. i’m sure that you will find one that suits your ering.
i am curious if other jewellery stores have that same catalogue. if they do, maybe they can jot down the style #. just tell them you want to make note of all of the bands that you are considering.