(Closed) Problems with my jeweller… are they allowed to do this?

posted 6 years ago in Rings
Post # 3
7557 posts
Bumble Beekeeper
  • Wedding: January 2013

I think your suspicions are correct but they don’t have to give you any information. Did the ring come with a certificate? 

Post # 5
7557 posts
Bumble Beekeeper
  • Wedding: January 2013

@lucyduck:  Hmm…how about asking another jeweler? Or you could post a picture on here to see if anyone recognizes it.

Post # 6
401 posts
Helper bee
  • Wedding: May 2013

Maybe you could send a friend in to ask about it? Or if they are a chain, call a higher-up?

Post # 7
3689 posts
Sugar bee
  • Wedding: December 2011

I don’t think it’s likely that the setting had a certificate of its own.  I’ve only heard of the actual diamond having one.  

The store has no legal obligation to give you the maker or the style number of the ring, unfortuntely.  Maybe you can go back to the store at another time.  If it’s a different employee there, you can pretend you haven’t already seen the catalog and get another look at it to make a quick mental note of the style number.  

Post # 8
317 posts
Helper bee

@lucyduck:  I agree – they don’t deserve your business and I would write a bad review on them on yelp. As for the wedding band, I’d say, no, they don’t have to give you any info on that but the engagement ring that you already purchased there? I would think they would be required to provide you with verification of what you bought. I would write a letter to the manager formally requesting the information about the authenticity of the product that you purchased. The state that I live in actually has a code/law for what a jeweler can and can’t do when selling you a ring, I don’t know if Canada has one though.

Post # 11
3885 posts
Honey bee
  • Wedding: September 2011

Some designers do not allow stores to disclose these details, for mainly the same reasons dress shops don’t always disclose the dress details: protect the designer’s intellectual property from the knock-offs.

Post # 12
2493 posts
Buzzing bee
  • Wedding: August 2012

OP, if you’re not concerned about your wedding band not matching your e-ring perfectly, I’d purchase one of the cheaper bands you tried on. You said you liked some, but ultimately decided not to choose one because of the sales person’s remarks..

I’m willing to bet that they earn some kind of commision along with their wages, which is why they’re trying to pressure you into getting the more expensive, matching band.. not because they really didn’t like how the band ‘suited you’.

Good luck!

Post # 13
85 posts
Worker bee
  • Wedding: May 2013

I would b really pissed that they were being pushy. What kind of salesperson tells you that *any* of their products are “ugly”? If it were me, I would just go elsewhere and find a band I liked there.

Post # 14
2281 posts
Buzzing bee
  • Wedding: June 2012

Jerks. They’re “allowed” to do this, but it’s bad business. If they want to make sure you buy from their store, they should stop telling you the other rings you look at are ugly! Why do they sell rings they think are ugly? They’re clearly trying to steer you towards buying the expensive ring, and through them.

Wait until you get your e-ring back, and then take it to another jeweler and ask for their help figuring out the maker and style. Tell them what happened. Good jewelers, who know their business, will be able to make a good enough guess on the maker that they’ll know which catalogue to start in. A good one will help you, because even if you don’t buy from them, you’ll be more like to go to them next time. After all, if you do decide to just buy a less expensive band, aren’t you more likely to buy it at the place that was helpful?

Post # 15
6741 posts
Bee Keeper
  • Wedding: June 2014

When you go back to the store to pick up your ring after it’s been resized, ask to see the band in the catalogue again.  Then, keep your eyes open for the designer or style number and write it down asap.  Come home to look at it. 

Or, if this is a chain store or one with a website, perhaps you can look it up on their website and see what kind of info they have?  Even if they don’t disclose the info online, they might have a stock picture which you can use to reverse google image and find the actual designer? 

And – I agree w/ a PP who said that you probably have the right to know the info about the ring you ALREADY purchased.

You could always call the manager, say you received the ring from your Fiance and you just wanted a bit more info on it, like the designer and style number.  Don’t tell him why and if he asks why you need it, just say that you would really like to know what it is that you got.  Once he gives you the information, let him in on the fact that you will not be purchasing your wedding band from that store because of the salesperson’s actions. 

Post # 16
11270 posts
Sugar Beekeeper
  • Wedding: April 2012

i can’t believe someone would treat a customer that way.  i agree with you, i would not be buying anything from them. 

is it a chain store?  maybe you can go to another location?  regardless, go to other stores and try on other bands.  i’m sure that you will find one that suits your ering. 

i am curious if other jewellery stores have that same catalogue.  if they do, maybe they can jot down the style #.  just tell them you want to make note of all of the bands that you are considering.  

good luck.

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