- 5 years ago
This may be lengthy but please hang in there, I really need advice.
My fiance happened to pick out a ring that was not my style. He had bought the ring 3 months before he proposed, and the stores return policy was 30 days. Even though the ring had never been worn, and they were still selling it in the store they absolutely wouldn’t take it back and said it was my fiance’s fault for waiting to propose. They did however offer us an upgrade for twice the amount of money. The ring is square and I really prefer a round diamond but mainly was unhappy with the ring because the band was twisted. Although I found round set rings that I liked, I didn’t want my fiance to have to spend any more money in order to upgrade. The saleslady said I could change the band without it being considered an “upgrade”, and with no additional cost (unless the new band cost more than the old one). Most of the bands in the store fit a round diamond, and so I was instructed to come in to a special sale that weekend. We came in and found a ring, little did I know the new band was more than double the original ring, the original ring was $1,500, which was applied towards the new ring, and the new band was $2,500. My fiance wanted me to have what I wanted, not knowing I was actually settling so that he didn’t have to pay more (yes, bad communication on our part, which I take full responsibility for). I do however feel that my fiance was taken advantage of because I now have a $4,000 1/4 carat diamond ring, of average quality…how do these people sleep at night?
I was unhappy with how much the ring cost, but accepted that we were the ones at fault. I changed my mind after dealing with endless bad customer service and poor craftsmanship, we decided it was time to demand a refund. It has been 3 months since we got the new band, which they are now calling a “special order” and they refuse to make any acceptions to their 30 day return policy. Due to their errors in taking my correct ring measurements it has been sized many times, and actually cracked, which they fixed. But when I took it in to be fixed they forgot to send it in, TWICE. I was without my ring for 3 weeks, and when I got it back the band was (still is) crooked, and the crown that holds the diamond is lopsided. Maybe I’m being picky, but for $4,000 I expect my ring to be perfect. Not many people notice it, but I see it everytime I look at my ring. The salespeople are treating this issue like I got served cold food at a restaurant, when really this is the biggest purchase my fiance has ever made, and something that is a symbol of our relationship that I will be wearing for the rest of my life. Every time I look at it all I see is how horrible my fights with the jewelry store have been, and now I don’t even feel like I want to wear it.
What do I have to do to get a refund? So far I have cried, begged, yelled and threatened, nothing works. Has anyone else successfully challenged a jewelry stores policies? It is an absolute nightmare!