- 8 years ago
- Wedding: October 2010
Note to all brides who have ordered or are thinking about ordering a Pronovias wedding dress – DO NOT leave the store without checking EVERYTHING about your dress…. TWICE!
After almost 2 months of ordering my gorgeous Pronovias wedding gown, I rushed to my boutique to try on MY dress, that fit ME (and not a massive stock dress)! Nightmare begins — I get there, put on my dress, and it would not zip. I’m talking no sucking in in the world was getting this puppy zipped. This is where my panic set in, I couldn’t get the dress off because I was freaking out and I had to get out of that shop before you could even say abra cadabra. Mortified.
I trusted that Pronovias would make their dresses correctly, I mean they have like 10 full page ads in every single wedding magazine there is, so they mush be doing something right, so I thought I had just gained weight… I lot of weight, but I rolled out of there in tears and on a mission… Hard core diet and a ($$$$$) personal trainer began asap. I must add that I am a small person and there wasn’t a whole lot of weight to be shed. After eating cardboard, working out (and being sore) and being stressed, emotionally distraught (insert any synonym of these adjectives you can think of) for 3 months, it was time to start prepping for my bridal pics and I was praying that all of my hard work paid off. The day before taking the dress to get hemmed, I put it on one last time and it zipped – albeit barely breathing and having cut off circulation, but the more I looked at it and thought about it, the more I knew something was just not right. All of my other clothes were fitting (2’s and 4’s).
So off to the bridal shop we went – after putting the dress on again, getting measured again, they took my dress upstairs to measure the inseams and sure enough, Pronovias sewed the dress incorrectly by 2 inches in the bustish area. After my sweet consultant spent an hour on the phone with the company, she then informed me that because we hadn’t contacted Pronovias with the problem within 30 days of receiving the dress, it was their policy that they could do nothing about it. Pronovias tops my list of worst customer services experiences – EVER.
My bad that I totally trusted the company that I spent thousands of dollars with to make a dress in the RIGHT SIZE! I busted my butt for 3 months to fit into a dress that was the WRONG SIZE!
So, to Pronovias – I recommend revisiting your customer services policies because honey, in economic times like this, people are turning to the internet. We are researching things and listening to blogs, Facebook and Twitter more than ever before spending because wallets are tight and when you are going to spend $$$$ on something, your goign to have done your homework and made sure that your buying quality items and blogs like this aren’t good for business.