(Closed) Proofs not in yet… what do I do?

posted 6 years ago in Photos/Videos
Post # 3
Hostess
3369 posts
Sugar bee
  • Wedding: May 2013

I would say something. If she told you Monday, then you deserve to know what’s going on. HOWEVER, with it being her Birthday, I would wait until tomorrow. Today, just post on her wall and wish her a Happy birthday. Maybe seeing your post will remind her. If it doesn’t, send an EMAIL (not message on Facebook) asking about it. 

I know there has beena  few times I have given clients a date and then I wound up not being able to do it, but I’d email them the day before telling them what was going on. 

Post # 4
Member
1314 posts
Bumble bee
  • Wedding: May 2006

Hate to say it, but “fairly new but very talented” is all you needed to say.  Talent is at best 20% of running a successful photography business.  That other 80% are business and organizational skills.  Save money with new people, suffer through their poor customer service.

Post # 6
Member
394 posts
Helper bee

The fact that she was offering a 48 hour turn around speaks volumes of her inexperience. I agree with continuumphotography, newbies usually lack in the customer service and business skills department. Part of what you are paying for with a professional is experience and professionlism 🙂 

Post # 7
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@atomic:  +1  that being said, I think shells should bear in mind that most real professionals promise somewhere between 4-8 weeks for a full set of proofs and at least try to be a little more patient with the poor girl. Seriously, it’s only been a few days, if the job could be done right in 48 hours the real pros wouldn’t be charging what they do.

Post # 10
Member
4432 posts
Honey bee
  • Wedding: June 2013

We had our engagement shoot on Saturday as well, we were told 2 weeks.  I wouldn’t rush her, some photogs take longer or promise longer because they edit more photos than others.

Other photogs are busy with backlog of editting other photos from the previous weeks events.

Be patient! 

 

i JUST read your update.,..most photogs do not allow you to chose your photos to be editted, rather…they give you the best of their best….and weed out the duds…(eyes closed, funny mouth) so it may seem like you’re getting a ton of digital pics…but the quality isn’t always there.

 

Post # 11
Member
2058 posts
Buzzing bee
  • Wedding: May 2013

Hmm, that does change things.  I’m sure she’s sorting through the duplicates and out-of-focus shots, so that might take some time.  And if she’s dealing with RAW images, her computer might be slower processing.  I’d give her to the end of the day tomorrow.  Then I’d start to really bug her!

Post # 12
Member
1405 posts
Bumble bee

I think the bottom line is that she SAID the proofs would be up on Monday.

I don’t care how long the images typically take to prepare

I don’t care if most photographers take weeks longer

She made a promise and has not lived up to it.

 

OP has a right to be upset.

 

Also, teh photographers business model involves a proofing round, so the images are not final edited, probably just culled and color corrected for the proofing gallery.  This does not take long to do so the only thing that could be holding her up is if she is backed up on sessions or would prefer talking to her Boyfriend or Best Friend to working.  If either of these are true, then should shouldn’t of promised monday.

 

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