Post # 1
my Fiance and I had our e photos done on Saturday with a fairly new but very talented photographer in our area. She was very creative and I have seen her work before and it was wonderful… she shot a wedding I was in.
SO on Saturday she told us that the proofs would be up on her website and she would email us a password to access them by Monday at the latest… well now it is Wednesday. Normally I would just be patient and assume she is busy, but I can see her facebook profile and she has not been working. She is going out and chatting all day with a new boyfriend she started dating on Monday… he even wrote on her wall “shouldnt you be working on all those photos you have to edit?” her response was ‘ im multi-tasking.. talking to you is better.”
I dont want to be a b****.. but do I say something? I paid good money to have those pictures done and ready in a timely manner. If she was too busy, I would understand, but she has to communicate that to us in my opinion.
I wanted to send her a message asking how it is going today.. but it is her birthday, which I am assuming means another day with no work done. What should I do?
Post # 3
I would say something. If she told you Monday, then you deserve to know what’s going on. HOWEVER, with it being her Birthday, I would wait until tomorrow. Today, just post on her wall and wish her a Happy birthday. Maybe seeing your post will remind her. If it doesn’t, send an EMAIL (not message on Facebook) asking about it.
I know there has beena few times I have given clients a date and then I wound up not being able to do it, but I’d email them the day before telling them what was going on.
Post # 4
Hate to say it, but “fairly new but very talented” is all you needed to say. Talent is at best 20% of running a successful photography business. That other 80% are business and organizational skills. Save money with new people, suffer through their poor customer service.
Post # 5
i have learned the hard way 🙁
Oh well, at least we are a year and a half out from needing a wedding photographer.
i took advice and wrote happy birthday on her wall.. luckily she responded with a thank you, I will have your proofs today! I havent forgotten about you! .. 4 hours later, nothing. hmmm.
Post # 6
The fact that she was offering a 48 hour turn around speaks volumes of her inexperience. I agree with continuumphotography, newbies usually lack in the customer service and business skills department. Part of what you are paying for with a professional is experience and professionlism 🙂
Post # 7
@atomic: +1 that being said, I think shells should bear in mind that most real professionals promise somewhere between 4-8 weeks for a full set of proofs and at least try to be a little more patient with the poor girl. Seriously, it’s only been a few days, if the job could be done right in 48 hours the real pros wouldn’t be charging what they do.
Post # 8
Post # 9
I appreciate everyones comments.. and would just like to clarify something.
She is not editing the photos at this time, she is uploading all of them on her website in a password protected proofs area for me to go through and choose 30 to be edited by her. It is my understanding that it is the EDITING that takes the time.. not the initial upload. Is this correct?
Also, I am not trying to be demanding of her and I havent said anything to her yet, other than Happy Birthday. It would be one thing is she said it would take a while, or didn’t give me a timeline at all.. but she DID say that they would be up on her site by Monday and has not communicated with me since. I would give her all the time she needs, but its the fact that she had told me a specific date which has now passed with no communication.
Post # 10
We had our engagement shoot on Saturday as well, we were told 2 weeks. I wouldn’t rush her, some photogs take longer or promise longer because they edit more photos than others.
Other photogs are busy with backlog of editting other photos from the previous weeks events.
i JUST read your update.,..most photogs do not allow you to chose your photos to be editted, rather…they give you the best of their best….and weed out the duds…(eyes closed, funny mouth) so it may seem like you’re getting a ton of digital pics…but the quality isn’t always there.
Post # 11
Hmm, that does change things. I’m sure she’s sorting through the duplicates and out-of-focus shots, so that might take some time. And if she’s dealing with RAW images, her computer might be slower processing. I’d give her to the end of the day tomorrow. Then I’d start to really bug her!
Post # 12
I think the bottom line is that she SAID the proofs would be up on Monday.
I don’t care how long the images typically take to prepare
I don’t care if most photographers take weeks longer
She made a promise and has not lived up to it.
OP has a right to be upset.
Also, teh photographers business model involves a proofing round, so the images are not final edited, probably just culled and color corrected for the proofing gallery. This does not take long to do so the only thing that could be holding her up is if she is backed up on sessions or would prefer talking to her Boyfriend or Best Friend to working. If either of these are true, then should shouldn’t of promised monday.