(Closed) PSA: Apple products and flashback virus

posted 5 years ago in The Lounge
Post # 3
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

I doubt your laptop is broken to a point that you have to get a whole new one. FOr $100, you can buy a new 1TB hard drive and reinstall your OSX. Hard drives are really easy to pop in/out – so long as you don’t have a sealed Retina display laptop.

Post # 4
Member
1163 posts
Bumble bee
  • Wedding: August 2012

@harperlynn:  It is literally impossible to write a virus that affects all of those devices, because they have different operating systems at their base. 

Whatever happened to your computer/phone, it wasn’t caused by a virus that spread from phone onwards. 

Post # 5
Member
460 posts
Helper bee
  • Wedding: October 2013

@harperlynn:  How did you know your computer had a virus? My MacBook Pro has been moving very slowly for the past couple of weeks, and I’m wondering whether this might have something to do with it (although my iPhone seems fine).

Post # 6
Member
4099 posts
Honey bee
  • Wedding: May 2013

@harperlynn:  FH has an iPad1 and an iPhone5.. How do we detect this virus (he sync’s to a PC)

Post # 7
Member
1427 posts
Bumble bee
  • Wedding: June 2010 - parent's backyard

@harperlynn:  are you positive this is really what’s happening to your devices? when I google “flashback virus” all I get are results from April 2012. 

Post # 9
Member
9074 posts
Buzzing Beekeeper
  • Wedding: December 2012

I find it suspicious that all of your devices are affected. One or the other, because each of those devices are coded and function differently.

Going to an apple store, well.. of course they’re going to tell you something is wrong with them. That way you pay for their services to fix it and/or buy a new product.

It is very difficult to “toast” your computer via a virus. A reformat will likely cure that, and if it damaged your HD (Possible but unlikely), terrabyte HDs do not cost very much.

I’m still suspicious.

Post # 10
Member
6360 posts
Bee Keeper

wow, I guess there goes the “only Microsoft products are targeted by virus-makers” belief. Apple is now officially mainstream.

Sorry this happened to you and thanks for the warning!

Post # 12
Member
1856 posts
Buzzing bee
  • Wedding: March 2013

Flashback is designed to steal your personal information, not break your computer. It’s a Trojan; it’s not going to damage your computer in this way (and especially not badly enough for you to require a new computer, so I call BS on what they told you at the Apple Store). Flashback affected a number of computers about a year ago due to a security loophole with Java, which (depending on the version you’re using) has been fixed.

Flashback also doesn’t affect iOS devices, so you can’t have it on your phone (nor your ipad).

You might want to google information on this so you can be sure you’re aware of what’s going on, because the people at Apple are unfortunately not telling you the truth.

Post # 13
Member
1427 posts
Bumble bee
  • Wedding: June 2010 - parent's backyard

what I was trying to say in my last post is the virus named “flashback” was from an entire year ago. if it was making rounds again and attacking *all* the apple products, it would be all over the news.  but it isn’t. 

if there was a new big virus of some other name going around attacking iproducts, it would be all over the news. but again, I can’t find anything even if I dig for it. 

I’m just confused as to what virus your apple store is trying to tell you about. I don’t think the apple store would lie to you, I’m just trying to figure out what they were trying to tell you. maybe you got it a year ago and didn’t see effects until recently? 

Post # 14
Member
9074 posts
Buzzing Beekeeper
  • Wedding: December 2012

@harperlynn:  I call bullshit on a virus destroying an entire computer. No way. Absolutely no way. I have built computers since the day I came out of the womb. There is no way a virus is going to fry your motherboard. It will, in an unlikely way toast your HD (More likely it will destroy some drivers and OS files to prevent startup) but I think they are totally trying to take you for a ride.

Apple is notorously bad for their customer service. If you can afford to get another type of laptop, do it and sell your mac. Find somewhere with decent customer service. GeekSquad is terrible. They will screw you over just like apple. A local computer shop will be less likely to screw you.

Post # 16
Member
9074 posts
Buzzing Beekeeper
  • Wedding: December 2012

@harperlynn:  That really blows monkey chunks that you have to have a mac. I hate macs (But not for steve jobs related issues, they’re just…. well, I won’t get into that.) so, I apologize for that. Macs aren’t fun.

 

Personally, I would tell Apple where to stick it. Don’t go back to them. Find somewhere else to go and call them up and let them know it’s a mac and exactly what the apple store told you. Do not go to best buy, GeekSquad will just screw you over for funzies. I’ve never met a more uneducated bunch of “Computer techs” before. Geeksquad is awful.

 

Hop on google and do some searches for localized computer repair. Look for mom & pop shops. Why? Those people, because they’re not large companies, have to be good at what they do. You might want to ask around your school if there are any computer repair fanatics.

 

“Virus damage” is purely on the hard drive. Viruses, as you know, are malicious code that are designed to target particular bits of information and obliterate it. 9 times out of 10 they only destroy information. They can damage the computer, for example, by changing bits of code to make your fan stop working and thus cause the computer to overheat and destroy itself. But no one can script a virus that turns around and says, “This virus is going to permenatly damage the hard drive/motherboard/power supply/etc” That’s just not how viruses work. It’d be like getting a cold and the cold making your arm fall off. Make sense?

 

I’d have to take a look at your computer to be sure, but I’m assuming that a reformat (Completely clearing off the HD) would help.

 

You said you can’t turn on the computer, like, at all? When you hit the power button nothing happens? My first reaction would not be “Virus” but first it would be “Battery” followed by “Power supply” followed by “Motherboard battery” followed by “Did the fan die [For unrelated reasons]? Did the whole unit get too hot and fry itself?” Frying itself doesn’t have to be related to a virus. Macs, at least Macbook Pros, turn into the temperature of the sun (I’m on a macbook right now tbh.) and they can literally toast themselves if the fan stops working or if proper cooling is not accounted for.

 

So, TL;DR: Apple is going to try to get you to buy a new mac. They’re going to tell you a whole lot of scary things in order to convince you to buy a new computer and/or pay for their repair services. That’s just how apple is. Best Buy’s GeekSquad will do the exact same thing with the potential of them ruining your computer because GeekSquad is inexperienced and they are not properly trained. Take it to a smaller, local shop. Read everything they give you and question them often.

 

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