(Closed) Question about canceling a David’s Bridal dress

posted 8 years ago in Dress
Post # 3
Member
703 posts
Busy bee
  • Wedding: September 2010

I don’t think you can cancel once you’ve ordered – but you can exchange it for something else.  Not sure.  They have good customer service, so I’d just call and find out.

Post # 4
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

i know quite a few people who’ve bought from davids and so far this is my first time hearing about dresses coming in torn… i think that if it is ripped or dirty then they cant force you to accept it, but if the dress is in mint condition, i’m not sure they will allow you to refuse the dress. Even though you got their credit card, and havent actually paid anything for it, i’m sure they took the details down and if you just dont show up they will bill you for it, maybe you can see if like another dress from them? they might consider doing a swap

Post # 5
Member
186 posts
Blushing bee
  • Wedding: October 2010

I don’t think they’ll allow you to return it or not pick it up. I had a dress on layaway and they told me that everything that I had paid on it had to be used in a store credit. I threw quite the fit in the middle of their store about this, since we decided to go in a different direction with our renewal plans ourselves. I lost a chunk of money to them but got some of it back in cash that day. Good luck trying to get it taken care of.

Post # 6
Member
875 posts
Busy bee

I think that you should be able to let them know that you are not interested in the gown.  It hasn’t left the store or been altered.  A David’s gown is not a custom gown, so they can’t tell you it was made to order. 

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