Post # 1
I recently purchased a personalized cake topper from Etsy, after researching it and reading a lot of reviews. However, its been almost a week and I’ve not heard a peep from the seller. I’ve sent a message to her through Etsy, as well as through her email that I got via PayPal.
Should I be worried? How long should I wait until I start working towards getting my $ back?
Post # 3
- Wedding: September 2007 - Westbury Manor
Hi EmilyB – sorry to hear that. Does the seller have good feedback? If yes, then perhaps the package and still working its way over to you. Sometimes the mail just takes a bit depending on how far you are from the seller. As an etsy seller myself, I respond right away, but also keep in mind that most etsy sellers have day jobs so if you just email her then maybe she hasn’t had time to respond yet.
I hope it gets to you soon!
Post # 4
I would continue to contact the seller thru their personal email, rather than thru the convos on Etsy. The same situation actually happened to me as well, because for some reason, she wasn’t receiving her messages on Etsy. I was able to reach the seller thru the personal email. HTH~
Post # 5
Thanks for your thoughts. I will continue to attempt to contact the seller through her email.