(Closed) Questions FOR, and ABOUT, jewelers. HELP!

posted 7 years ago in Rings
Post # 3
2546 posts
Sugar bee
  • Wedding: July 2013

@LadyMoriarty:  I can’t help too much except to say that I’ve had horrible experiences with big box stores (specifically the mall ones like Kay, Samuels Jewelers). My Fiance took my engagement ring to one to get cleaned & dipped before he proposed (second hand ring) & they noticed the prongs were easily breakable so he asked them to please re-do all the supporting prongs. 

Well, long story short they just put a dab of bonder on the top of the already shitty prongs & my diamond fell out. at a craft fair. while i was christmas shopping. It ruined our whole day, thankfully it turned up at home right in front of our door, but still. That kinda heart attack is pretty much unrecoverable. Fast forward to 2 weeks later & my ring is turning yellow again- to the point it looks like rose gold now. 

We ended up taking it to a local place to reset the prongs & get it resized & they left bend marks all around the gold from where they shaped it poorly. We ended up going to a place that makes all their own jewelry, with a certified gemologist & haven’t had any issues. He was able to fix everything & we are much happier. 

So if your choices are big box mall stores or small family owned custom stores, I’d go with the family owned. 

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