(Closed) Quick post-wedding photo poll — need your thoughts before I go into b*tch mode

posted 6 years ago in Photos/Videos
  • poll: If you ordered a wedding album from your photographer, how long did it take to get your album??
    less than a month : (2 votes)
    10 %
    1-2 months : (7 votes)
    33 %
    3-4 months : (9 votes)
    43 %
    5-6 months : (1 votes)
    5 %
    over six months : (2 votes)
    10 %
  • Post # 3
    Member
    1405 posts
    Bumble bee

    Did you select the images for your album? Are you supposed to review the design before it’s printed?  Sounds like you are being put on the backburner behind new work.

    Post # 4
    Member
    686 posts
    Busy bee
    • Wedding: May 2012

    @sparkles_10:  Given that you a) were promised a proof by October and have yet to receive b) have been promised an actual album by Christmas and have yet to receive c) she’s you’re ignoring your communications now…

    I say you are well within your right to post something on her FB wall.  Don’t go balistic, but do be firm and say something like, “I’ve tried to reach out to you about the proof you promised by October and the album you promised by December.  Can you please contact me about refunding me the cost of the photo album, or letting me know when I can expect to receive them?”

    I know it feels “bitchy,” but that’s how commerce and social media work.  When you deliver on your promise, people share good news about you online.  When you don’t, they hold you accountable.

    I swear, Twitter helped save my condo when we were in insurance hell!

    Post # 5
    Member
    1405 posts
    Bumble bee

    @zagora:  Don’t ask or hint for a refund unless that is what you want.  If you want the album, push for that first.

    Post # 6
    Member
    347 posts
    Helper bee
    • Wedding: October 2010

    I didn’t get an album from my photographer – so I’m not sure of the turn around time, but if your photographer told you it would get in before Christmas, then I think you have enough reason to be mad.  I wouldn’t go into B*tch mode just yet.  But be firm.

     

    Post # 7
    Member
    4676 posts
    Honey bee
    • Wedding: August 2012

    I like the idea of posting a nice reminder comment on her FB wall.  I wouldn’t get bitchy just yet.  You still have to work with her and being bitchy may just make it harder to get what you want from her! 

    Post # 8
    Member
    5547 posts
    Bee Keeper
    • Wedding: December 2011

    I think assertive but not agressive is in order. If she said you would have proofs 4  months ago and you have nothing, that is a little ridiculous. 

    Post # 9
    Member
    642 posts
    Busy bee
    • Wedding: August 2012

    I agree with the other Bee’s, I’d be firm and direct and leave her a note on her Facebook wall being nasty won’t help anything. State exactally what you were promised and what you want from her and when you want it by (reasonably I would give her 30 days). After that I would contact the better business bureau and file a case in small claims court.  Good luck. 

    Post # 10
    Member
    674 posts
    Busy bee

    If you go the Facebook route, she may well delete the comment and ban you.  If you end up having to go to court, she may also present it as evidence you were trying to hurt her business just to get attention.

    I would suggest calling, and make sure to document every single call.  If you’re close enough to visit her business location (assuming she has one), drop by.  Document it all.  One, you might have to go to court. Two, if you believe that posting a review on websites to warn other brides will be helpful to them, it will be more believable if you can outline exactly when and how you were trying to contact her.

    Just be wary in saying too much or if you need to go to small claims, she could try to get any judgement reduced by saying you are trying to put her out of business or some trumped up claim.

    Post # 11
    Member
    686 posts
    Busy bee
    • Wedding: May 2012

    A fair FB post (like the one above) actually wouldn’t hold much weight in court if she also has evidence she’s tried to reach her in other ways and received no response.  But agree with the classic matra of, “document, document document.”

    Post # 13
    Member
    1314 posts
    Bumble bee
    • Wedding: May 2006

    @sparkles_10:  Good for you, I think calling her is a much higher road to take and shows maturity.  Sorry you are having difficulty.  Albums for us typically take a long time because we wait for clients to approve their designs, and once the wedding happens our clients tend to be out of wedding mode for 6 months to a year.  If in that rare instance we have a client who is on the ball in ordering, the album itself can take a month to get back from the manufacturer.  Best case scenario is usually 2 months turn around.

    Post # 14
    Member
    686 posts
    Busy bee
    • Wedding: May 2012

    @continuumphotography:  But it sounds like you’re responsive to emails.  The photographer in question hasn’t replied at all…  That merits being firm, but respectful.

    If a company isn’t being responsive to one mode of communication, I fully believe you have to try another.

    Post # 15
    Member
    1314 posts
    Bumble bee
    • Wedding: May 2006

    @zagora:  Absolutely!  Our clients are our biggest source of referrals, ignoring them is definitely not in our best interest.  Unfortunatelly not everyone gets that.  Not all photographers make good business people.  🙁

    Post # 16
    Member
    3121 posts
    Sugar bee
    • Wedding: June 2012

    Facebook Post:  Can’t wait to see the album you promised us!  The pictures were so great I know this will be, too! 

    Don’t here anything back?  2nd Facebook post:  Hubby is so upset he didn’t get the album as his Christmas present as you and I promised!

     

    Just kidding…sort of.  I would try with a facebook message first.  Don’t be threatening, but she’ll know that you have access to her there!  Then perhaps the more passive agressive route. 

     

    The topic ‘Quick post-wedding photo poll — need your thoughts before I go into b*tch mode’ is closed to new replies.

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