(Closed) Rant: bridesmaid dresses don't fit

posted 4 years ago in Bridesmaids
Post # 2
45 posts
  • Wedding: September 2017

Oh gosh, so sorry for you and your bridesmaids.

the measurements should have been noted, so you could complain that the dresses were made to the wrong size and see if the store can rectify the situation?

Best of luck!

Post # 3
3228 posts
Sugar bee
  • Wedding: March 2017

I would complain. That is extremely frustrating.

Post # 4
2589 posts
Sugar bee
  • Wedding: April 2017 - Valleybrook Country Club

View original reply
pancakes11 :  Wow, that’s awful. Sorry that you and your BMs are experiencing this bee! I would talk to the manager/owner of the store and tell them that your girls were measured and it was the duty of the store to order sizes that fit their measurements. Maybe they can rush replacements or give you a refund so you can go buy dresses that are readily available somewhere else.

Post # 5
6960 posts
Busy Beekeeper
  • Wedding: April 2016

That sucks. I’d definitely complain to the store and try to get a refund on the dresses. Then I’d just go to another store and have them buy dresses that are in stock. You have less than a month already and you don’t want to chance a rush re-order and having the same thing happen (or it not getting in on time). 

Post # 7
234 posts
Helper bee

View original reply
pancakes11 :  Hi! So sorry for your poor experience- and it’s certainly nerve wracking since your wedding is in two-three weeks! I used to work for a brick and mortar bridal salon and now sell dresses online. Here are the steps I would take if I were you:

1. Take the gowns back to the store with all of your girls. Hopefully measurmenets were recorded on the order sheet? If so, ask for the girls to be re-measured. If the measurements are the same/nearly the same, I would ask to see the size chart. The gowns should have been ordered to match the size the girls were at the time of ordering and should have been ordered for the largest measurement- i.e. if the hips were a size 4 and the bust was a size 8 a size 8 should have been ordered. Any bridal shop that encourages you to order down is simply trying to squeeze money out of you during alterations. I would request at least a partial refund to cover the cost of new dresses.

2. If the store refuses, contact Alfred Angelo customer service directly. Phone number/email should be on their website. The brick and morter store has a contract to be a partner of Alfred Angelo, and Alfred Angelo does NOT like to hear that shady stuff is going on. They will likely get involved.

3. If you need new gowns, feel free to reach out. Most of my bridesmaids are under $100 and I have many colors/sizes that could get to you on time.

Post # 8
7422 posts
Busy Beekeeper

View original reply
pancakes11 :  I just had this happen in a wedding I was recently in. There were 3 bridesmaids and 2 of our dresses did not remotely fit…way too small. I could get mine zipped but couldn’t breath, and the other girl couldn’t even get hers zipped. It was such bullshit…because when I’d called to ask the customer service person for advice on what size to order (I was between sizes), they said order down because the dress is “stretchy” – yet it was not remotely stretchy. No give at all. The measurements listed online for the dresses were clearly wrong as neither of us had gained weight since ordering (I had actually lost weight as my own wedding was coming up soon and anxiety was stealing my appetite!).

It was a really annoying situation because the store refused to even acknowledge the issue and actually had the gall to accuse ME of lying (they told me they would have never advised me to order a particular size because it’s not their policy…even though that’s exactly what happened).

Anyway what made the situation slightly better was that the bride and her mother were outraged on our behalf. They went in person to the store and reamed them out. The store ended up offering to alter my dress and the other bridesmaid’s dress for free to make it right. And even with that, the bride also gave me and the other Bridesmaid or Best Man the option to just go buy a separate blue dress of our choice if we were uncomfortable in the original Bridesmaid or Best Man dress. The whole thing still left a really awful taste in my mouth (being called a liar by that company! wtf!), but at least I felt like the bride had my back. So if you coudl do something like that, I think that would help a lot!

Post # 9
127 posts
Blushing bee

You could try to contact vowtobechic at 1.844.WEAR.VOW (vowtobechic.com) and see if they could help get you something in a short amount of time.  I’m renting my MOH/BMs dresses from here and not only do they cost a lot less (they start at $50 for a rental), their customer service works hard to get the right size to you quickly.

Post # 10
422 posts
Helper bee

Yikes! This happened at my sisters wedding too. One bridesmaid just had the back altered to have bands put in so it stretched and was wider. Another bridesmaid it took three of us to get it done up, couldn’t have been comfortable. 

When I went the girl didnt even measure me, just had me try on a larger size and said oh yeah the size smaller should work, I asked how much smaller is it, and she insisted it would be fine. It was tough to get into but I said “As long as I make it down the aisle I can always change after that!”

Post # 11
607 posts
Busy bee

View original reply
pancakes11 :  Have you taken the dresses to a seamstress to see if they can be altered to fit? Definitely annoying! My sister had the opposite problem – she has wide shoulders but a very narrow body (no hips). They odered her strapless gown in a size UP from her shoulder size which was about 3 sizes too big for the rest of her body.  The entire dress had to be scaled down significantly, but she looked beautiful on the day of. 

Based on the picture that you showed – it’s possible that the seamstress could re-shape the back to be more like a V, or even add horizontal straps to hold the two sides together. Just a few ideas…Good luck!!!!

Post # 13
1134 posts
Bumble bee
  • Wedding: June 2019

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pancakes11 :  I ordered my bridesmaids dress for my brothers wedding from Alfred Angelo. When it was delivered to the store, I THANKFULLY tried it on and was NOT the correct size. Of all the measurements (bust, waist, hips) my bust was the largest she measured. However, it would NOT fit my boobs. So obviously, she wrote something down wrong or ordered the wrong size for me. Thankfully it was early enough that they could rush order the correct size.

Post # 14
526 posts
Busy bee
  • Wedding: June 2017

I find it odd that you would need to pay for these alterations? Where do you live? I’m in AUstralia and if that happened here I’d be going right back into the store to request they fix it or refund me fully, else I’d lodge a complaint with fair trading.

Do you have any sort of governing body like that which resolves disputes between retailers and customers?

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