Post # 1
Our satellite has been broken since we had a thunderstorm a couple months ago. Some of the channels work, but a big percentage of them just give us the “searching for satellite” signal. We’ve called multiple times, all the support they’ve offered is “take out the card” or “unscrew the cable and put it back.” We’ve tried all of this and it never worked. On our most recent call they said they wouldn’t send someone to fix it because we don’t have the “protection plan” on our equipment. Our equipment isn’t necessarily broken, doesn’t need to be replaced, just needs someone who gets paid (buy the money we send every month) to work on it to come climb in the attic and shake a wire. (I’m assuming, I have no idea what he would actually do.) They offered to let us buy a plan for $5 a month for 12 months, our contract expires in 5.
I’m really aggravated by the lack of customer service, we pay them to give us TV, if the TV isn’t working, they shoul fix it!
Has anyone else had this experience? How did you deal with it?
Post # 3
Sorry to hear about your bad luck with them. I have had Directv for many years now and love it. Occasionally we will have a problem and when we call them they tell us the usual of removing the card and unplugging…all that jazz. When those things don’t fix the problem they always set up a service call for someone to come out and look at it. We don’t have a protection plan so I don’t understand why they are telling you that. I would personally call them, humor them once more with what they say to do and when that dosen’t work, tell them you need some one to come out. If they refuse or give you excuses first get a supervisor on the phone and if that dosen’t work….threaten them with cancelling thier services.
Did you purchase your receiver from another source like Best Buy or is it from Directv?
Post # 4
I agree with gwynth, call them pretending to do all they ask you to do and then when it doesn’t work, ask them to come out. If they say no, then threaten them with cancelling your service if they don’t come out and fix it.
Post # 5
I was also a fan of directv, until this, which is probably why it’s making me so worked up. We purchased our equipment through them. I think they’re giving us this run-around because we live in a rural-ish town and they don’t want to have to pay someone to drive out here.
Next time we call, the threatening will begin. Or maybe we’ll get Future Mother-In-Law to call, because she’s was scarier and more stubborn than I could ever be.
Post # 6
My parents have Directv and I loved it.
We have Dish Network, we’ve had it since January and they installed it said they’d be back the next day to put the dishes on poles and never came back… Now they’re refusing to come out and do it. We’ve had wires laying across our yard all summer because they wouldn’t send someone back out. The last time we called they said we would have to pay and find some tech person to do it ourselves.
Oh, and we saw a commercial the other day where they are claiming they don’t make you pay for HD, but we sure the heck are!
Doesn’t matter who you have, they can all be irritating sometimes, especially about the little things.