Post # 1
I mentioned breifly in a recap post that our flowers were delivered late and they were all wilting and browning at the ends of the petals. Our cake decorator had to actually go to another florist and buy new flowers they were so bad. Our mother’s corsages fell apart before the ceremony. The guys bouts. were drooping. (Thankfully, I made silk bouquets for the girls and myself!) Our swag for our arbor didn’t look anything like what we had ordered and it actually was falling apart during the ceremony. The baby’s breath was hanging about a foot and a half down in pieces off of the top of the arbor. Should I complain? Do you think I will get anywhere if I do?
Also, our bottom layer of our cake cracked and sepetrated causing the cake to lean. We had to rush upstairs after the ceremony to cut the cake with our parents and bridal party. We lost a lot of the cake because it fell when they tried to salvage it. So everyone got small pieces. It was meant to feed 150, we had 100 and there was none left. The venue coordinator contacted the baker but coulnt reach her. She emailed me and said that she would offer us a refund if I would like. Should I take it?
Also, our officiant was spotted downing cocktails at our bar before the ceremony. He stumbled through the ceremony and messed up a few words and stuttered a bit. He even called us the wrong names (he called me the male version of my name and my husband the female version of his name!) He told us at the rehearsal that we need to sign the license after the ceremony with him. So we went looking for him but he left! Our groomsmen got a hold of him, he came back and started screaming at us and being incredibly rude. We got all of the paperwork squared away but not once did he say sorry, congrats, best wishes…
Aside from that, the day was PERFECT! It rained all week but cleared up for us. We had beautiful sunshine and our photographer and DJ were the absolute best!!! We can laugh these mishaps off thankfully but I still feel that these vendors should be held accountable. What should I do???
Post # 3
I LOVE your attitude. Can you bottle it and send to me via usps flat rate box;)
Post # 4
Write reviews about them and use pictures if possible to warn other brides away from them and then you should complain to the vendors and see what accomodations they will have for you
Post # 5
Demand refunds. You’re attitude is awesome, and I agree with it. Nothing helps stress like a good attitude. Nonetheless, those are poor performances by professionals and you should demand your money back.
Post # 6
Yes, you should take the refund!!
And you should also try tfo get money back for the wilting flowers. I used a non-professional baker/florist and I had none of these problems, why should you? Not fair to spend a lot of money and then have to run around fixing their problems on your wedding day.
Post # 7
Absolutely take the cake the refund. It was not constructed well at all, that is something that baker is 100% to blame for.
Flowers….I would call and stop by with pictures and also ask for a refund. They should not have wilted BEFORE the ceremony, let alone show up with brown edges.
It’s great that you have a positive attitude and that everything else went well with the day! But these vendors need to be held accountable and you shouldn’t have to have paid for the services not received.
Post # 8
All you can do is laugh it off. For example: our cake looked like the leaning tower of pisa so our photographer had us do those tourist-like shots where we were pretending to push it over or push it back up. Our DJ made a joke about the name thing and called us that at one point of the night too. You have to make light of these things. The only one that I have a really hard time making light of is the officiant. I mean that is the most important part of the day and he really disappointed us.
Post # 9
Yay congrats on your wedding and your great outlook! I agree, get the refunds and write reviews if necessary. You don’t have to be rancorous, but just to warn other brides of your experiences. So glad the weather was good and that you had wonderful photos and music! You’ll have to post recaps when you get pics back 🙂
Post # 10
I would difinitely want refunds… But I also love your attitude. most people would be more llike “OMG it sucked everything was falling apart! I am going to kill everyone and take all their money!”
Post # 11
Definitely complain to the florist and ask for a refund. Take the refund on the cake. Speak with your officiant about his embarassing and inappropriate behaviour. THEN leave honest reviews everywhere you can. None of that should have happened and you are WAY more calm about it than I would be! LOL! Kudos to you! Send a flat box my way too 😉
Post # 12
take the refund! and post reviews everywhere
Post # 13
I feel bad about the cake because the lady has a small business and shes so nice but I guess whats right is right. Maybe I will ask for a partial refund. As far as the flowers go, I will need to go to the shop in person. I have a picture od the swag falling off the arbor. Our uncle even said: “Look at those damn weeds on that arbor!” I mean, really, he was right thats what it looked like!
Post # 14
@schnellexo: I would absolutely take the refund onthe cake. If you are uncomfortable with it, take a partial one, but that business failed you and should make amends.
Take some photos to the florist, if you don’t have any yet, ask your photographer as it seems they understood what had happened for the day. They should also send payment to the baker that bought other flowers to decorate with.
Set a meeting with your officiant. Let them know your feelings and if you had paid for his services, request that be refunded. That is inexcusable.
And as PP have mentioned – review your heart out on as many sites as you can find to help others avoid these stresses.
Then pat yourself on the back for having such a great outlook on it all!!!
Post # 15
@schnellexo: I would ask for a partial refund for the cake. A full refund seems harsh. I would not necissarly leave a bad review.
The flowers – I would ask for a full refund, I would mail them a letter enclosing photos of the flowers, and include copies of reciepts for the replacement flowers. I would tell them you want to be fully refunded or will take them to claims.
The officant – I would cancel my check, and write a letter. If there is any photo or video proof I would make that avaible upon request.
Always try and resolve it 1st – in person, if that does not work send a certified letter.
Post # 16
I would get refunds all around – these are businesses and I am sure you paid a pretty penny! There is this skewed, inconsistent attitude towards bridal vendors; the bride is supposed to be a charming, sweet thing and if something is wrong and she complains she is considered a “bridezilla.”
If someone I am contracting for a service screws up in my business I would demand a that be rectified or I would get a refund. Why should you settle for sub standard service because it is a for a Wedding? The bridal business is huge and all you have to do is mention the word “bridal” and the price goes up.
By the way was the officiant a clergy, and was he paid? I would certainly complain to his superiors if the latter is the case or demand some remuneration if he was paid. He is a vendor too. His behavior is disgraceful. I went to a wedding many years ago where the rabbi stuck around for the cocktail reception, got very drunk and made obscene comments to me, trying to pick me up in a very crude way. I was so embarassed I did not mention it to the bride, but she must have picked up on something because she later apologized to me- I guess she saw me cornered and turning several shades of crimson. I am sure they had to pay the rabbi a big fee.
But, Inam glad you did manage to have a wonderful day. Bask in the glow a few days, than be the sharp businesswoman! Good luck and congratulations!