Post # 1
I wanted to warn other brides and sellers NOT to use BlingDress. My partner and I ordered a pure white dress from BlingDress for $280. The dress came and didn’t look exactly like the photos but, it was still nice enough. WELL when I inspected it more closely several of the white ridges on the outer layer were stained with gray and brown. When I flipped up the bottom of the hem there were long, large dirt marks and black soot marks under the hem! There was also visible Green threading on the dress. I was horrified and my partner wrote to them saying how upset she was. Their response was “our dresses come from a factory, sorry we cannot guarantee that the dress we send you will be completely clean” WHAT IN THE WORLD??? This is a white wedding dress that now has black and brown filth all over it!!! They promised to try to keep the other dress I ordered “CLEANER” as if this is any excuse! I have paid them hundreds of dollars and they offer no refunds and completely excuse themselves by saying it came from a factory and a casualy “Sorry- they won’t ever be completely clean” I am DISGUSTED with this company and the way they do business. IF YOU WANT A CLEAN WEDDING DRESS DO NOT USE BLINGDRESS.
Post # 3
NOT TO MENTION- They didn’t even send the sash. I would be happy to share the emails they sent me with anyone!! What a rude horrible person who can send someone a soot stained and dirty dress and completely justify their actions. “Sorry we cannot guarantee your dress will be clean” HORRIBLE
Post # 5
I’m sorry you had such a bad experience with them. I did a little digging, and it looks as though they do have a no-return policy… I guess it’s a good reminder to check websites out before ordering.
Could you get the dress dry cleaned/bleached?
Post # 6
I will take photos. Yes. It doesn’t matter if they have a no-return policy. A no-return policy only applies if you change your mind. If a seller sells you a dress that is damaged and dirty, they can’t expect you to be ‘okay’ with it. If you ordered a dress and it was dirty and stained you would deserve a 100% refund. I will post photos as soon as I can.
Post # 7
What’s the website? I googled “blingdress” & got to blingdress.com but that only gave me lots of links to random dress websites. what’s the website you ordered off of?
Post # 9
When I tried to look up the website my browser flagged it as high risk, so I can’t even view their site!! Just based on that I wouldn’t do business with them!!
I’m sorry to hear about your dress situation…what a terrible thing to have happen!
Post # 10
Post # 11
Well, if the website’s a high risk, I won’t go on there either. I was going to view their policy & such (sometimes they have things like that hidden).
My opinion is to go on their website & view the dress description, see if it says anywhere about the dresses might be dirty or if they’re clean or what condition it says about them. Depending on how damaged the dress is, you MIGHT be able to dispute it with your credit card company saying you got a damaged item & then you may get a refund thru that.
Is it a new dress? I would guess not based on the description you gave. If it was supposed to be brand new & its really dirty/stained, than you have a better chance at fighting this.
Is it a used dress? If so, how much is it for the dress brand new & will the stains/dirt spots come out with dry cleaning?
Post # 12
@baldor1 – thanks! I was on the wrong website before 🙁
I went on their site & they custom make them for you so you can’t exchange them. Depending on the condition of the dress, you’re probably stuck with it. If its badly stained, you can probably dispute it with your credit card company. If its just a few spots that will come out, its probably not worth the hassle.
You could try emailing them saying the dress is very stained & you want to know if they can take it back & clean it for you. Or if they can partially refund you to help incure the costs of dry cleaning. You could email them a few photos of the dirty dress.
Make sure you take pics to keep for your records in case you do have to dispute it!
Post # 13
The website’s policy states that because this is a custom item, they will not accept any returns or exchanges. If the dress is the wrong size, they will alter it, but you need to pay for shipping (which, since I’m guessing that they are based in China or another Asian country with inexpensive manufacturing would be quite expensive).
Please take pictures of the dress, since that may motivate the seller to fix the problem. Since they have not been very helpful, your best tactic may be to dispute the sale with your credit card company. They may also require photographic evidence that the dress arrived damaged.
If the dress is made out of polyester, it may be relatively easy to clean (not that you should have to do this after buying a new custom dress, but it is possible your credit card company will refund your money and no one will take the dress back – this has happened to me in the past with damaged merchandise and you might want to wear it if you can fix it and its free)
Post # 14
Unfortunately your case illustrates the potential pitfalls of ordering online. The first dress I ordered was a custom-made dress that supposed to be a replica of a designer gown. It turned out horribly and I actually CRIED when I took it out of the shipping carton. That was from Gioavonni’s Bridal. I refused to wear it and eventually donated it to Salvation Army.Unfortunately, they had a no-return policy at the time. In the interst of trying to save money, I ended up throwing several hundred dollars away!
The second dress was a Nataya wedding dress that I got off of eBay for $100 and it fit well and was perfect.I ended up weaing that one.
That’s why when fellow bees ask about ordering online I urge them to do a little checking on the company, as well as investigate the company’s return policy. It’s really horrible when you finally chose a dress, wait with eager anticipation and then have the extreme disappointment of something that is not right!
Post # 15
Can you dispute the transaction on your credit card?
Post # 16
Did you pay via credit card? You might have recourse- I’d call the cc company!