Post # 1
So we have booked this beautiful inn for both our ceremony and reception. They had a whole sales pitch on their commitment to food and service. Now, 2 1/2 months out from our wedding we are battleling with them about having a second tasting! At our first tasting they charged us $75 per person, now they want to charge $150! We had a couple of VERY long emails back and forth and yesterday the owner of the inn called to ask me if we still wanted to have our wedding with them.
We started with one coordinator and then she left so we got a new one, but now the owner is offering for us to plan the rest of the wedding with her. We of course are still doing the wedding with them but I don’t know if it is better to keep our current coordinator even thought she isn’t doing a great job OR use the owner knowing that she doesn’t seem to care for us very much.
What do we do!!
Post # 3
I would go directly with the Owner. I’m always of the opinon that employees will never care as much as owners because they are after all just working.
Your situation is exactly why we dropped a venue as a contendor because they did not allow tastings prior to booking them and then only 4 months before the wedding.
I hope it all works out!
Post # 4
That is entirely too much for a tasting. I would stick with the new coordinator. No point in working with the owner who doesn’t seem to know how to treat a bride!
I can’t believe the tasting costs that much. If you are spending a decent amount on F&B that tasting should be free!!! My tasting was complimentary and the second one we would have to pay.
If you are worried about the cost, I would just skip the second tasting. Or if you really need to have a tasting, just ask for a tasting of one particular entree that you are worried about. Maybe they will cut the cost if you only want to try salmon cooked two different ways.
Post # 5
One more thing. I’m confused. Who doesn’t care for you very much the owner or the coordinator? Go with whoever is nicest too you.
Post # 6
I agree with Gerbera. The owner will care more because they are supposed to be working for you. They don’t want a bad review, and because the employees were not willing to cooperate with you she may be more understanding of what it is you’d like.
Post # 7
Does what you pay for the tasting apply to the deposit once you book? That is how ours was.
Post # 8
If the owner wasn’t providing fantastic service and doing their best to make sure you and your FI were happy (within reason of course), I would be looking elsewhere. If the owner didn’t run their business with the goal of excellent customer service and making guests happy, esp. in this economy,…I’d be concerned. Your tastings should really be free, even if you wanted a second they should be accomadating.