(Closed) Reputable "chain" stores w/ great customer service?

posted 7 years ago in Rings
Post # 48
Member
2903 posts
Sugar bee
  • Wedding: January 2011 - Midland, TX

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@ChellFish22:  Yeah, I’ve heard nothing but bad things about the jewelers Kay’s contracts out. I won’t buy from them unless its something like a necklace or earrings (something that does not have to get sized or cost much to replace). I’m so sorry about your ring, I am sure you will find something nice though!

Post # 49
Member
2807 posts
Sugar bee
  • Wedding: September 2014

you mentioned that your husband is military. have you looked at the military exchange on a base (or online, i think they have an online store)? Fiance comes from a navy family, and when his mom was here to visit, she stayed on the base nearby. we looked at their jewelry selection, and they had quite a few pretty rings.

Post # 50
Member
2903 posts
Sugar bee
  • Wedding: January 2011 - Midland, TX

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@ChellFish22:  What if you get an inexpensive gem stone stand in ring? Because your ring might still turn up! And if it does, switch it to your right hand.

Post # 52
Member
83 posts
Worker bee
  • Wedding: March 2012

Shane Co. Hands. Down.

They have amazing customer service, high quality, great selection, awesome warranty (free repair, resizing and redipping) AND you get the FULL price of your original diamond if you decide to upgrade later.

If they are a drive for you, I would definitely recomend making the trip. I wouldn’t buy from anywhere else, they’ve spoiled me.

Post # 53
Member
1220 posts
Bumble bee

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@ChellFish22:  I’m so sorry to hear that you lost your ring…I remember it from other posts..it was a beauty! Since your husband is military, do you guys have USAA? If so, they have a diamond buying service that might work out nicely for you. They also have an upgrade program.  https://shopping.usaa.com/the_usaa_advantage/diamond-upgrade-program.jsp’ defer=’defer

If that doesn’t work, I second PPs that mentioned James Allen, Whiteflash and Blue Nile.  Good Luck!!

Post # 54
Member
1117 posts
Bumble bee
  • Wedding: August 2013

DH buys all the jewelery he gives me from Ben Moss. He’s always experienced great customer service, and they have very good warranty plans. My set was about $1500, .40 ctw. If you were to look at a solitaire I’m sure they would be less expensive!

Post # 56
Member
1117 posts
Bumble bee
  • Wedding: August 2013

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@ChellFish22:  Actually, I haven’t seen anyone else on here talk about them. Maybe they’re just Canadian. I know they have a huge section of Canadian diamonds.

Post # 57
Member
1092 posts
Bumble bee
  • Wedding: April 2014

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@ChellFish22:  I just want to give a review for BlueNile. I LOVE them! Fiance gave me diamond earrings last Christmas from there and my engagement ring is from there. I just recently ordered my wedding ring from there also. Their customer service is really wonderful and I wouldn’t hesitate to order from them again.

Also, I was following your ring thread and I’m so sorry your ring is gone. 

Post # 58
Member
733 posts
Busy bee
  • Wedding: City, State

@ChellFish22: 

        I’m not sure if all chain stores have it but some stores have upgrade policies when you purchase a ring so you can always upgrade in the future so that can always be a bonus :D. We got my engagement ring from Jared’s and will be getting my fiance and my wedding bands from there as well. I kept seeing the same old same old stuff in Canada and couldn’t find anything I really liked. Most of my friends were engagaed/married before I was and I didn’t want to end up with the same ring. I’ve never had bad customer service at the 2 locations I visited. Cleaning/Inspection was done quick, sizing didn’t take too long. They have a policy for upgrading rings (they told us about it but don’t really remember). Theres always gonna be bad reviews about somewhere (from what I’ve noticed lately) but just find something you like/love and who knows maybe you won’t feel the need to upgrade. Sorry that you guys didn’t find your ring!

Good Luck with your search!!

Post # 59
Member
6664 posts
Bee Keeper
  • Wedding: October 2013

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@ChellFish22:  I was going to say kohls!!! 🙂 

Post # 60
Member
2836 posts
Sugar bee
  • Wedding: November 2013

@ChellFish22:  This doesn’t exactly fit the description of what you’re looking for– I don’t know that they do upgrades.

But you can get a beautiful diamond solitare for $1500 from Zoara.

My ering is from there, and I have a .5 carat, J color VVS1 stone.  I don’t intend on upgrading, so I never checked thier policy– but I absolutely love my ring.  It’s GIA.  My setting was a little more than thier classic solitares, so you could probably go up a color or 2 for same price if you’re color sensitive.

 

Take a look!!

Post # 61
Member
3099 posts
Sugar bee

@ChellFish22:  I would never buy from a chain jewelry store.  Since your budget is so small (by diamond standards), have you considered Moissanite?  My 1.25c is perfect and it was only $800!

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