Member- penguinally
- 5 years ago
- Wedding: October 2017
More of just a rant, sorry if this is long.
I just got engaged April 19. My ring my fiancé proposed with was a size 7, and I’m a 6.5. The first of may we went down to helzberg to get it resized and said it would be back the 7th.
I got it back and it fit so much better, I really didn’t look it over that well, as I didn’t expect anything to be wrong with it.
Sunday morning, the 8th, I looked at my ring and noticed a scuff and scratches along the sides of the ring, towards the inside, the part you wouldnt see so well unless you look down your finger at it. I looked at it with a flashlight and could tell it was deeply scratched up, on both sides. I was upset.
When I showed my fiancé later that day, he was pissed, and as we looked at it together we noticed more that was wrong with it. There were scratches and dents in the gold all over the inside of the ring, and the center diamond setting was totally crooked, so noticeably. Also I have a yellow band underneath the actual white gold part of the ring, and it was dented in on two different sides that it didn’t even match up to the white gold design it’s supposed to hide under, and where it’s supposed to be yellow gold, it looked like someone brushed on rhodium plating over parts of the yellow. It was bent and there were gashes in it all over, and just rough to the touch.
We took it that afternoon to helzberg to let them know were not happy about this. The manager looked it over and marked with sharpie all the places it needed to be fixed, and then wrote up the report of everything the jeweller needs to fix, it was extensive, as they noticed things even we didn’t. He said sorry for the inconvenience and that he would call us when it’s done, and when we get it back, if it’s not perfect we can just replace it.
As we were leaving the store, just as we got to the car, I got a phonecall from the manager saying “you know that’s a lot of extensive work for the jeweller to do, I just noticed I have the same ring in store right now, do you want me to just replace it and send a new ring in to get resized?” I was nearly in tears so handed the phone to my fiancé. My fiancé told him to just fix the one because we don’t want a new one so the manager said they will fix it.
Im so worried they won’t fix it right or it won’t be perfect and so upset this happened. I sized it down HALF a size. I don’t know how it could suffer so much damage just from that. I want the ring my fiance proposed to me with, and this ring was 100% perfect before a simple resizing. The damage isn’t extremely noticeable from the outside, but if you look at it closely you can definitely notice it and feel all the damage, and the whole center stone and pron being crooked!? How the hell does that happen? Im just so upset. I’m hoping it can be fixed but the manager made it so like it won’t be easy to. I just am nervous and sick of not having my ring on my finger. 🙁
