Post # 16
I would get a new ring and get it resized by a local jeweler. Thats so basic its really inexcusable to mess that up so badly. Dont worry about it voiding your warranty as the chain will just give you crap repairs anyway.
Post # 17
Oh bee i’m so sorry youre going through this. This is why i’m so glad i had a huge say in my ring and when we ordered it, we ordered it in my exact size. I’d go back to the store with your Fiance and talk to the store manager in person. Tell him that this is unacceptable and if he can’t do anything then you’ll take your business elsewhere. Scratches and scuffs all over a ring is absolutely unacceptable and i’m shocked that passed their quality control.
Post # 18
do you lose your warranty then? my care plan says if taken to someone else the warranty will no longer apply or something along those lines.
Post # 19
if this fix isn’t perfect I’m probably just going to do that… Say give me my money back and go somewhere else who will take care of it. I dont want to worry about my ring being ruined over simple repairs and things
Post # 20
Having sold fine jewelry for one of the big chains in my early twenties, i’m not interested in their warranties so that was never a factor for me. If I need any repairs or anything done to my ring it will be taken to the same small local shop that can do the work in house.
I’ve seen too many horror stories to trust sending my ring out to the stores jewelers.
Post # 21
I would just take my business elsewhere. Since they require you to have all future work done with them or it voids the warranty..then that means more headache/heartache in the future. Unfortunately most if not all chain warranties work like that. It worries me greatly that they did not do a simple and small resize properly. I chose a local jeweler for all my jewelry needs that does all work on premises for this reason because I am not comfortable leaving my ring. I go in with my ring and walk out with my ring. Just something to consider for peace of mind.
Post # 22
I would seriously reconsider the option to switch the ring. It’s likely they’re only going to compound the problem when they “fix” the current ring. I wouldn’t take the chance of that.
Post # 23
I would replace the setting. You have no idea how much structural damage they did to it. It could haunt you for years to come. I would get my diamond put in though, unless the other has better stats.
Post # 24
I would just replace the setting. I had something similar with my e-ring’s setting, and even after multiple repairs, it’s given me grief.
Post # 25
My Fiance just called the store to ask when it would be done. We were told earlier the jeweller would be in today at 3. Now we are told those kind of repairs can take 7-10 days. I’m confused because why would they bother to tell us when the jeweller is coming in, if it’ll still take at least a week? They made it sound like it could be done in a day or two, now totally changed that. I’m trying to be positive and understanding somewhat but its still upsetting.