(Closed) Ring repair… looks wrong

posted 6 years ago in Rings
Post # 3
450 posts
Helper bee
  • Wedding: May 2013

I hate to tell you, Im not a fan of the new setting. I think it is too big and your diamond is set too deep. I would HATE getting the prongs caught on everything. I have a similar right and mine is not set like that. It is set more like your first picture BEFORE the repair. Just curious, did they send it out, or did they repair in house?

Post # 5
1652 posts
Bumble bee
  • Wedding: July 2011

Yes you are right, it looks like the stone is much lower down. Maybe ring them and ask why they did that and ask if they will correct it?

Post # 6
2011 posts
Buzzing bee
  • Wedding: September 2013

is the setting new? because if not it looks as if the diamond is smaller. in the original picture the diamond table is at the top on the prongs and goes right down to the bottom of the prongs. the latter picture shows thatthe diamond is not only lower set but doesnt sit to the bottom as it did previously. Are there any defining features on your stone such as blemishes or inclusions?


Post # 8
2335 posts
Buzzing bee
  • Wedding: November 2012

I do think your original setting was crooked, but this new setting is definitely wrong.  Too high prongs or diamond pushed down too far.  Definitely take it back!

Post # 9
252 posts
Helper bee
  • Wedding: October 2013

I had a ring from Kay once, I will never ever purchase from them again. I had a prong break, I took my ring in and after 4 WEEKS of them giving me the run around they finally admitted they broke my stone. I was distraught, who wouldn’t be? They said they replaced the stone, but I wanted to see my stone  And they refused. Not only did they “break” my diamond, they replaced it with one that was below the quality of the first. For weeks they told me it was just taking a long time, they were backed up blah blah blah. I honestly felt like if I had not pushed for answers as hard as I did they would have just swapped out my stone and given it back without telling me.  I raised hell, they did nothing. I just got money back and went to Shane CO, who was amazing btw. 

  Your prongs definitly look much higher then before.I just thought I would share my experience with you. Hope you figure out what’s up. Your ring is beautiful, I love solitaires! 

Post # 10
4951 posts
Honey bee
  • Wedding: July 2012

I agree, it has a totally different look now. I’d make sure they make this right.

Post # 11
4714 posts
Honey bee
  • Wedding: January 1998

It really looks like either a diff stone or a diff setting…something is off!!!

Post # 12
1650 posts
Bumble bee
  • Wedding: July 2012

Either they re-set the stone , changed out the head and re-set it, or that is the WORST prong re-tipping I’ve ever seen. I’m so sorry about that. Yikes. Have them fix it immediately, and if they won’t/can’t, take it to a reputable local jeweler who works in house, their turn around time tends to be a lot better.

Post # 13
3452 posts
Sugar bee
  • Wedding: September 2012

It looks like they set it down too far.

Post # 14
11272 posts
Sugar Beekeeper
  • Wedding: April 2012

it’s definitely set much further down than originally.  i don’t think i’d be happy.  can you take it back to the jeweller to get it rectified?

Post # 15
631 posts
Busy bee
  • Wedding: June 2012

OMG I have been debating going back there for service. You just clinched it. It’s definitely different. From some of the other stories I’ve read you need to get firm right up front with them.

Post # 16
1868 posts
Buzzing bee
  • Wedding: March 2014

Those new prongs look like they are longer than the old ones… Was there a dent or scratch or something on the ring that you can look at to confirm that the setting itself is the same but they just messed up the prongs? Or looking at your diamond, are you able to look for a specific inclusion that you know is there to confirm that it is indeed your diamond and hasn’t been swapped? I’m sorry you’re going through this, I can’t imagine how upset and hurt I would be. Stay on them about this! It’s not okay that your ring now looks like this and they need to either make it look exactly like what you PAID for, or they owe you money. That’s just ridiculous. I can’t believe they think they can just give you a ring that looks nothing like what it  was when you gave it to them and you’re supposed to just take it and go on your merry way. 

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