Post # 1
Not sure if this is an appeal for advice or a cautionary tale at this point. I won a bid for a “never worn” Sottero Midgeley Ruth gown on eBay. I had it sent to my parents’ home, in the town where I will be getting married this September.
My mom called me last night to say there were a number of issues: two rust-colored stains near the armpit, a foundation makeup smudge on the shoulder and loose beading on the other shoulder. To add, the fabric doesn’t “hang” as if it were new. It looks like it was poorly ironed after a dry cleaning.
I’ve sent a note to the seller. I’m wondering if anyone has had to send a wedding dress back from eBay and what the process was like. Tell me everything is OK, or tell me I’m screwed, just let me know!! FWIW, I love this dress and it’s not easy to come by.
Post # 2
It depends on what you paid for it, I think. I would definitely leave negative feedback for the seller, but if you got a good deal and the dress is discontinued/hard to find, I would look for a good dry cleaner that specializes in wedding gowns and a seamstress that may be able to fix the beading (you’ll likely need one for alterations anyway).
I would also try to get some money back from the seller if you do decide to keep it (take photos before you try to have anything fixed), but you might be fighting a losing battle there.
Post # 3
I feel like a lot of those kinds of listings (including preownedweddingdresses, tradesy) say “never worn to an event.” If it’s a sample, it definitely could have those imperfections and still have never been worn to an event. I’d go back and read EVERY WORD of the description over again before going off in the seller.
Post # 4
- Wedding: November 2016 - Garden
Man I hate how the items I buy aren’t looking as advertised….had plenty of problems at amazon. But amazon isn’t really the problem just the rip off sellers… :/ you just have to buy at a risk. When an item says “in good condition” you know its really means it’s “fair.”
But never worn dress that’s damaged isnt cool. Sorry bee you had to go through that 🙁
Post # 5
I would take pictures and request a full refund plus cost of return shipping. Sometimes sellers will try to negotiate a discount, and you can decide if it’s worth it. If its not, demand a full refund again. If they refuse, open a case with eBay and you should be able get refunded that way. Make sure you do all your communication via eBay so the can view the messages. I’ve purchased a couple of items online that looked nothing like the pictures/descriptions and I was able to get a full refund and the seller just told me to keep the items (which I threw out). They were not anything like a wedding gown but hopefully this works for you too.
Post # 6
I filed with Ebay when an item was not as advertised. Ebay sort-of brokered a compromise bgetween the two of us (they don’t really do anything- you email them your issue (this was after I couldn’t work it out with the seller), then the seller responds (in this case made an offer for a discount to keep item or full refund), then you accept or make another reuest, etc (interestingly, I would have taken the refund or discount when I first notified the seller, but they were not willing to do anything until I contacted Ebay).
Where it fell apart with me was on Ebays end. In my case, I had bought two pairs of “leather” boots with a discount for the multi-purchase. One pair of boots wasn’t leather. The seller initially took no responsibity and I filed with Ebay and put up negative feedback- the boots were clearly stamped all man-made materials and the seller had several other negative feebacks for adversiting boots as all leather when they were not (my bad for not going further back in the feedback). So we agreed they would given me a half refund and closed out the case with Ebay, but then the seller refused to issue the refund UNLESS/UNITIL I retracted the negative feeback and posted positive- I said I would take the negative off and update AFTER I got the refund- they refused. I contacted Ebay, as I don’t think you can/should be blackmailed over your feedback and then got radio silence from Ebay.
So, I think you will get some help from Ebay depending upon how the description is worded. You can file for dispute resolution with Ebay if you cannot work it out with the seller. I’ve had a couple of more minor issues with Ebay sellers, but they’ve all been worked out amicably (wrong size, wrong item, etc). Good luck!
Post # 7
Thanks bees! The listing was set at $1300. I put in a bid for $800 (I didn’t know about the defects). So, yes, I guess I got what I paid for but I didn’t know that during the transaction!
Post # 8
My mom says these pleats look like they were not ironed/poorly ironed after a dry cleaning. I can only barely tell. Any thoughts?
rust colored stains
Post # 9
This is my experience both times I had an issue: the seller offered a refund* only if I returned the item, Ebay does not make the seller pay for return shipping you have to pay that.
*= seller does not have to refund the original shipping cost you paid, only the item price.
Post # 10
Submit for a refund and state your reasoning is the item is not what was promised/listed. You are only responsible for return shipping if you have buyers remorse or change your mind. If the item is broken or not what was advertised the seller has to pay return shipping. You can even add those images when filing for a return so ebay can see they lied on the posting. They will have i think 7 days to issue a refund and send you a shipping label or ebay will step in to help make things right.
Post # 11
Now take these photos with defects and use a photo editor to use a highlighter tool and circle where the imperfections are exactly. Once done, open a dispute or item not as described case. Also leave 1 star feedback since 0 is not possible.
Post # 12
Go to the eBay website and click on the “help & contact” link in the upper left corner. Go to “resolution center” or “resolve a problem” for details on how to handle this.
My understanding is that eBay is very customer focused, as in the customer is always right, and if the seller does not respond to you or work with you to return it for a refund, eBay customer service will probably override the seller and refund it for you.
The key is to pay attention to the timelines. You have XX days to contact customer service if the seller does not resolve the issue for you. So go to those links and read up.
I wouldn’t worry about it. If you show pictures of the damage, eBay customer service will probably take your side.
Post # 13
Here, I just found it on the website:
eBay Money Back Guarantee
Here’s how it works
The eBay Money Back Guarantee covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you’ll get the item you ordered or your money back.
Open a request
Let the seller know the item you received isn’t as described in the listing and you want to return it. Select Open a request.
Not resolved? Let us know
If you’re waiting for a response, you can check the status of your request. If you’re not happy with the seller’s resolution after 3 business days of opening your request, ask us to step in and help.
We’ll get your money back fast
You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund.
Post # 14
steckarrr: Was the item reasonably priced? heavily discounted?
Honestly, IMO, these aren’t huge issues. Take it to the dry cleaners and see if the stains can come out and re-iron the pleats. Sometimes you get what you pay for!
Post # 15
Please contact the seller first before leaving negative feedback. A lot of sellers want to be given the chance to make things right before someone leaves them a negative. And I agree with the other posters who say check the wording very clearly. Honestly, the photos don’t look that bad. Easily fixable.