Post # 1
Member
32 posts
Newbee
I’m so disappointed in Ritani, their quality and their customer service. My ring looks nothing like the picture my fiance was given and chose the ring based off of, it’s horrible quality with giant inclusions and cloudier than ever.
My fiance waited 2-3 weeks to propose after getting the ring (not even thinking about the return policy) and then I waited a week to tell him I was not happy, because he did not ask and then one day he asked if there was anything I wanted to change, because the return policy was almost up and he wanted me to be happy. I told him. We found out we could return but since we were a couple days from the return policy it would cost us $540 for “restocking.” *eyeroll*
My fiance is young, we were high school sweethearts and have been together a long time so we are young, 21. He did not know he was supposed to keep the papers in the box, he actually swears there were no papers in the box. Apparently we have to send everything back with the ring… so turns out he does not have any of these papers because he thought he would of been emailed everything he needed. He’s devastated because now it’s going to cost him another $200 to get all this paperwork taken care of.
Ritani is a hassle. There are fees everywhere and the quality was disappointing, maybe if you have a jeweler nearby and want to take a risk and view it at least before you buy.
I am just in tears that my fiance who worked so hard for the money he used to buy my ring is going to be flushed down the Ritani toilet because they do not value customer happiness. I’m so upset. I just needed to post and talk to some people about that will understand how frustrating this is. The Ritani customer service have been quite rude about it all.
Post # 2
Member
256 posts
Helper bee
KyMakay: Did he order it directly from their website, or from a jeweler who is authorized to sell Ritani? If he purchased it from an authorized dealer, see if the jeweler has any pull in dealing with the company. It’s unfortunate that this happened and I’m sorry you’re dealing with it.
Post # 3
Member
543 posts
Busy bee
I’m sorry that you had so many issues with Ritani! Bad customer service on top of poor quality is the worst. For what it’s worth, your ring looks beautiful to me :). I hope your situation was just a fluke.
My ring is from Ritani and my Fiance and I have nothing but good things to say about the experience and the quality of my ring. We also plan to buy our bands from there. Fiance did do an in-store preview for my engagement ring, though, at a local jeweler but didn’t find anything wrong with it.
Post # 4
Member
1040 posts
Bumble bee
That sucks. Mine is from Ritano too, but I had a good experience. They sent it to a local jeweler so he can see it before he bought it and they set the stone in the setting And make sure all the little stones were same shape/quality and even.
For what it’s worth I think your ring is beautiful.
Post # 5
Member
2664 posts
Sugar bee
- Wedding: September 2015 - Ketchum, ID
KyMakay: are you sure the ring he chose wasn’t a stock photo of the ring, and then he chose the diamond separately?
Post # 6
Member
1731 posts
Bumble bee
KyMakay: I’m sorry that you aren’t happy with your ring. I’ve never purchased anything from ritani, but it appears that the customer chooses the diamond that goes into the setting. In that case, the fact that your diamond is cloudy and included wouldn’t be their fault. What did your Fiance say about the diamond quality? He could just be uneducated about diamonds or maybe the diamond he chose was what’s in his budget. Also, it appears that the ring “photo” shown would be a generic stock photo of the ring…not a picture showing your actual center stone.
FWIW, I think your ring is really pretty. You can always get a different center stone if your Fiance is ok with it and budget permits.
Post # 7
Member
3607 posts
Sugar bee
KyMakay: I’m sorry you are not happy with your ring. However, it’s not Ritani’s fault that you and he waited 3-4 weeks to return the ring or that he didn’t take advantage of the fact that they let customers see the diamond in person before purchasing it. I also find it extremely hard to believe that they forgot to put the papers in the box when they shipped it, and as an attorney, I find it impossible to believe that they didn’t disclose the restocking fees anywhere.
Bottom line – it’s not the online retailer’s fault when customers do not do their due diligence before making a purchase. I understand the need to vent, but trashing them on here is not going to help matters in any way, unfortunately.
Post # 8
Member
1770 posts
Buzzing bee
Your Fiance chose the diamond they put in the setting. I’m sorry he didn’t educate himself more on your likes and dislikes in a diamond but it’s not the company’s fault.
Post # 9
Member
1460 posts
Bumble bee
It sounds like you’re unhappy with the diamond itself and not the setting. Your Fiance is the one who picked the diamond – do you know the specs? If he chose a low quality diamond, then it’s expected that it will be cloudy with inclusions. Also did he go thru an authorized Ritani retailer? The ring should have come with the GIA cert and other papers. I see nothing wrong here with Ritani, but with your FI’s decisions concerning the ring.
Post # 10
Member
969 posts
Busy bee
KyMakay: we had an amazing experience with ratani so I’m sorry you have had the opposite. I even accidentally bent my ring (hit it really hard on smth) and one of the pave stones in the band fell out, Ratani replaced it for free! They a have lifetime garuntee too against any quality issues (mine wasn’t quality related it was my fault And they still fixed it). Honestly it sounds like ur bf/FI ordered a low quality ring because he didn’t know better and because he got rid of the paperwork they are gicing you a hard time which is kind of Understandable. The pictures they show you on the website aren’t the same as the stone you pick out, but they do send them for you to see before you offically buy. So he must have seen it and “approved it” not knowing much abt quality. I’m sorry ur frustrated but this sounds like your bf’s mistake, please don’t trash a reputable company.
Post # 11
Member
32 posts
Newbee
mrspinesol: No, the diamond is not the same. We had a magnified image of the diamond and that giant inclusion you can see in the non magnified image I took with my cell phone is enough to tell it is not the same diamond… or they altered the image to make it look less bad.
Also, I’m not trashing Ritani, I’ve heard lots of people have had really great experiences… what I am saying is my experience was not good. I am not happy. Ritani is not working with us at all. Restocking fees were NO where on the receipt my F received via email.
I wanted to vent about my experience, not trash Ritani. Just to clarify. I’ve seen plenty of nice rings come out of Ritani, that’s why I was so disappointed.
Post # 12
Member
4696 posts
Honey bee
KyMakay: How is any of this Ritani’s fault?
The only hassle you seem to be experiencing is that your Fiance threw out all of the paperwork that accompanied an expensive purchase, paperwork you need for insurance purposes, and that he didn’t read all of the fine print about their return policy and the fees associated with it.
This sounds like your FIs issue, not Ritani’s, so warning people to ‘SAY NO’ to them is pretty unnecessary..
Post # 13
Member
32 posts
Newbee
I’m actually not going to look back at this thread any more, mainly because I do not think anyone truly understands or will believe us… we took it to a jeweler and they confirmed they thought it was lower quality than what we bought and paid for.
I shouldn’t of posted I guess because everyone just wants to trash my poor Fiance who has been through hell and back.
Post # 14
Member
585 posts
Busy bee
KyMakay: Do you think you were accidentally given the wrong diamond? I’m not sure how you could prove it without the paperwork, though. Do you still have the magnified image they sent you?
Post # 15
Member
256 posts
Helper bee
KyMakay: I know you said you’re not going to look back at this thread, and that is totally within your right! I would just want to make sure that your Fiance really understands the intricacies of diamond/jewelry purchases because this will likely not be his last.