(Closed) Ritani: SAY NO

posted 5 years ago in Rings
Post # 2
Member
256 posts
Helper bee

KyMakay:  Did he order it directly from their website, or from a jeweler who is authorized to sell Ritani? If he purchased it from an authorized dealer, see if the jeweler has any pull in dealing with the company. It’s unfortunate that this happened and I’m sorry you’re dealing with it. 

Post # 3
Member
551 posts
Busy bee
  • Wedding: May 2015

I’m sorry that you had so many issues with Ritani! Bad customer service on top of poor quality is the worst. For what it’s worth, your ring looks beautiful to me :). I hope your situation was just a fluke.

My ring is from Ritani and my Fiance and I have nothing but good things to say about the experience and the quality of my ring. We also plan to buy our bands from there. Fiance did do an in-store preview for my engagement ring, though, at a local jeweler but didn’t find anything wrong with it.

Post # 4
Member
1041 posts
Bumble bee

That sucks. Mine is from Ritano too, but I had a good experience. They sent it to a local jeweler so he can see it before he bought it and they set the stone in the setting And make sure all the little stones were same shape/quality and even. 

For what it’s worth I think your ring is beautiful. 

Post # 5
Member
2664 posts
Sugar bee
  • Wedding: September 2015 - Ketchum, ID

KyMakay:  are you sure the ring he chose wasn’t a stock photo of the ring, and then he chose the diamond separately? 

Post # 6
Member
1731 posts
Bumble bee

KyMakay:  I’m sorry that you aren’t happy with your ring. I’ve never purchased anything from ritani, but it appears that the customer chooses the diamond that goes into the setting. In that case, the fact that your diamond is cloudy and included wouldn’t be their fault. What did your Fiance say about the diamond quality? He could just be uneducated about diamonds or maybe the diamond he chose was what’s in his budget. Also, it appears that the ring “photo” shown would be a generic stock photo of the ring…not a picture showing your actual center stone. 

FWIW, I think your ring is really pretty. You can always get a different center stone if your Fiance is ok with it and budget permits. 

Post # 7
Member
3611 posts
Sugar bee

KyMakay:  I’m sorry you are not happy with your ring. However, it’s not Ritani’s fault that you and he waited 3-4 weeks to return the ring or that he didn’t take advantage of the fact that they let customers see the diamond in person before purchasing it. I also find it extremely hard to believe that they forgot to put the papers in the box when they shipped it, and as an attorney, I find it impossible to believe that they didn’t disclose the restocking fees anywhere.

Bottom line – it’s not the online retailer’s fault when customers do not do their due diligence before making a purchase. I understand the need to vent, but trashing them on here is not going to help matters in any way, unfortunately.

Post # 8
Member
1770 posts
Buzzing bee
  • Wedding: October 2014

Your Fiance chose the diamond they put in the setting. I’m sorry he didn’t educate himself more on your likes and dislikes in a diamond but it’s not the company’s fault.

Post # 9
Member
1462 posts
Bumble bee
  • Wedding: March 2015

It sounds like you’re unhappy with the diamond itself and not the setting. Your Fiance is the one who picked the diamond – do you know the specs? If he chose a low quality diamond, then it’s expected that it will be cloudy with inclusions. Also did he go thru an authorized Ritani retailer? The ring should have come with the GIA cert and other papers. I see nothing wrong here with Ritani, but with your FI’s decisions concerning the ring.

Post # 10
Member
972 posts
Busy bee
  • Wedding: September 2015

KyMakay:  we had an amazing experience with ratani so I’m sorry you have had the opposite. I even accidentally bent my ring (hit it really hard on smth) and one of the pave stones in the band fell out, Ratani replaced it for free! They a have lifetime garuntee too against any quality issues (mine wasn’t quality related it was my fault And they still fixed it). Honestly it sounds like ur bf/FI ordered a low quality ring because he didn’t know better and because he got rid of the paperwork they are gicing you a hard time which is kind of Understandable. The pictures they show you on the website aren’t the same as the stone you pick out, but they do send them for you to see before you offically buy. So he must have seen it and “approved it” not knowing much abt quality. I’m sorry ur frustrated but this sounds like your bf’s mistake, please don’t trash a reputable company. 

Post # 12
Member
4697 posts
Honey bee
  • Wedding: September 2014

KyMakay:  How is any of this Ritani’s fault?

The only hassle you seem to be experiencing is that your Fiance threw out all of the paperwork that accompanied an expensive purchase, paperwork you need for insurance purposes, and that he didn’t read all of the fine print about their return policy and the fees associated with it.

This sounds like your FIs issue, not Ritani’s, so warning people to ‘SAY NO’ to them is pretty unnecessary..

Post # 14
Member
587 posts
Busy bee
  • Wedding: November 2011

KyMakay:  Do you think you were accidentally given the wrong diamond? I’m not sure how you could prove it without the paperwork, though. Do you still have the magnified image they sent you?

Post # 15
Member
256 posts
Helper bee

KyMakay:  I know you said you’re not going to look back at this thread, and that is totally within your right! I would just want to make sure that your Fiance really understands the intricacies of diamond/jewelry purchases because this will likely not be his last. 

The topic ‘Ritani: SAY NO’ is closed to new replies.

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