Post # 31
I mean no disrespect but I think this was a good lesson for you both to learn. Ignorance of something is not a reasonable excuse for making a poor decision. It is not up to the seller to educate you or to look out for your best interest. Heaven help you if you go into buying a house this way (just as an example) so at least you know better now.
Post # 32
It’s not that unusual for a guy to purchase a diamond without understanding what to look for – it happens all the time. Guys walk into a jewelry store at the mall and pick something shiny without much research or awareness of the quality of stone.
What’s weird about this is how her Fiance selected a stone online without any curiosity as to what the stats of the diamond he picked even meant. Unlike in a jewelry store where you can just waltz in and pick a preset ring, he had to have seen the specs of this diamond when he was selecting it for the ring. Wouldn’t you at least Google it a little bit before buying?
I’m all for customer satisfaction, but it seems like a customer error here…unless Ritani truly did not send papers with the ring, which would have been a huge oversight on their part, and I doubt it happened like that. All I will say is that Ritani possibly could have made the return a bit easier for this guy in hopes that he would select a more expensive/quality diamond to replace the bad one, but it sounds like they just went with their standard return policy, which he should have been aware of before purchasing.
Expensive lesson learned.
Post # 33
KyMakay: your Fiance had to pick the diamond to go into the setting. So in this case it is not Ritani’s fault. If he isn’t aware of the C’s he should have researched it a bit more. My Fiance started researching diamonds in January (proposed in May) and ordered one to look at in store but wasnt satisfied with it. he continued to search and found a better diamond to use. Ritani makes wonderful products, sorry to say but your Fiance mads the wrong decision when picking the diamond.
Post # 34
I just wanted to chime in on this old post to say that our experience with Ritani was amazing. The gemologist Laura was super, she even nixed a diamond that I thought was perfect as it was not quite eye clean. I love my engagement ring. I know for certain that without Ritani.com, I would not have a ring anywhere near as nice. So glad my fiancé said YES to Ritani!
Post # 35
I realize this thread is super old and OP is not checking back on it, but I had to share this from her only other post on this site, just in case anyone is actually considering not working with Ritani after reading her very misleading post:
“My F, who we will call E, did an amazing job listening to me. I said I wanted a halo and I wanted a big diamond. I did not include that I wanted a great cut and good clarity, and he thought that all diamonds from a jeweler would be created equal. He also wasn’t sure what he was looking for (center diamond-wise) since he had 0 experience.”
This is clearly not Ritani’s fault at all.
Glad to see a bee who had a great experience with them shared her thoughts on this post today!
Post # 36
- Wedding: December 2017 - Lake Louise Canada
Despite this being an old thread, I would echo the other bees who have stated Ritani service is exceptional. We loved the whole buying process with them.