Post # 1
I just want to share my story and my frustration. I wonder if anyone else had the same experience. My bridal gown consultant used deceptive sales tactics to sell me a dress. The salon I went to did not have the dress I wanted so I tried on a couple of other dresses. We tried on a dress that I thought was pretty my consultant said that since it was a sample dress, she was going to give me a discount and the offer is only good for that day. She told me that the belt that came with the dress is $800 by itself to make it sound like I was getting a good deal. I went online to look up the dress and the retail price was exactly the same price she sold it to me for (she did not give me a discount) and the belt is included in that price. She lied. she told me that if I didn’t like my dress, she’ll order me another one. Unfortunately, I believed her and paid the 2k for the dress because I thought I was getting a good deal and that I can always order another dress if I really didn’t ike the dress. I wasn’t completely in love with the dress and she knew it. That’s why she made all those false promises. She rushed me out of the salon after she charged my card.
I called her the next morning to tell her I’m really want another dress and she totally turned on me. As it turns out, she can not order me a new dress since my wedding is in two months and she knew that. I went over my concerns about making too many alterations to the dress just to the dress fit me. She then proceeded to say that it’s the tailor’s problem, not mine and “not to worry [MY] LITTLE HEAD”. I wanted to tell her off but the dress is nonrefundable and I don’t want to create more problems, my dress is still in the salon. This women is extremely rude, she hates brides and as soon as you hand over your credit card– it’s over. I am so angry. How can people be allow to treat another person like this? I honestly don’t want to give this women a dime. Rules about dresses being nonrefundable should be changed. I didn’t even take the dress home and called the next morning. This policy is being abused by shop keepers. This women knows there is nothing I can do and that’s why she is so rude to me.
I am going to expose her. I am going to get her on tape. I really can’t believe how a sales consultant can speak to her customer like this. I can’t even get into how she tried to make my concerns over the dress into an issue over my body image. Please do not hand over payment no matter what promises are made. Use my story as a cautionary tale. I feel so humiliated and stupid for trusting this women.
Post # 3
Why don’t you try to do a chargeback on your credit card?
Post # 4
it sucks that she is being rude and made the promise that she can order another one but you shouldnt make a decision that large (2000 bucks large) on something you arent certain of, and havent done your own research on.
Post # 5
Unfortunately this sounds like a pretty standard sales tactic – up until she told you it was exchangable when it wasn’t. What are your options now?
Post # 6
Unfortunately the pricing issue is kind of buyer beware. Sales tactics like that are fairly common place and she could easily say she means belts “like” this retail for 800 alone and that’s why it’s such a great deal that it’s sold WITH this dress for less than that. If she indeed lied about the store’s return policy that’s definitely an issue but I would check your states laws on recording people without their knowledge before you embark on any private investigating. Good Luck!!
Post # 7
I would call your credit card company and dispute the charges. I would keep it simple: Tell them you were told you could cancel the order if needed and then they changed their policy. Let your credit card company handle it.
Post # 8
I had an awful experience with my bridal shop as well…Bridals by Lori (featured in TLC’s Say Yes to the Dress-Atlanta). I got stuck with a dress that I’m not happy about, and worst of all, I gave my business ($4000 worth) to people that have been just awful to me.
I did not educate myself enough before I went wedding dress shopping, and that’s where I messed up. They took advantage of me being an excited, newly engaged bride-to-be.
You can try to fight it, but usually you’re stuck. Some of these shops are absolute pros at making a sale, no matter what they have to do to get it. I’m sorry, hope it works out better for you than it did for me. Good luck!
Post # 9
GOOD NEws!! I just wanted to update everyone on my nonrefundable dress. I got another dress that I wanted and avoided getting cheated because I stood by my intuition. Here’s how it happened: I went to the dress shop today to pick up my dress and try it on for the last time. I was accepting my fate because it was my fault. I bought a dress that I knew nothing about because I was in a rush to get a dress and that’s how I got ripped off. Well when I came back to the store and tried on my dress, I discovered the dress was ripped! I discovered it right in front of her and tried to tried to show her the damage. She had the audacity to try and convince me that the damage was “part of the design”!!! it was clearly ripped [see image below]. She even became angry with me and told me she didn’t want to “deal with me” and to “just put the dress on”. I was so sad and upset but remained calm because I’m not going to give her a reason to call me a “bridezilla” like how she refers to her other clients. I calmly asked her to “stop, calm down. I don’t deserve this” I told her I knew what she was doing and all I ask is she be honest with me. I said I’m going to take a picture of this and post it on the internet and see what other brides thought of this “design” in the dress. She quickly changed her tone and apologized. She said that she is so sorry and that this was “so unlike [her]” and that the dress was clearly ripped.
I explained that I’m not going to pay full retail price for a ripped sample dress. I also told her that I knew she didn’t give a fair price. She has to either refund me the money or let me pick out another dress. This consultant tried to get another $450 out of me when I finally picked out a dress I liked. The dress I picked retails for about $1900-$2000, the same as the credit that I am owed. I remained firm and decided that if she can’t sell me the dress for the retail price, she needed to refund me the money. Embarrassed, she eventually sold me the dress for the credit owed. I am so glad this whole problem is done and over with. All I wanted to do is buy a dress. I wish I began shopping for a dress MONTHS ago and not waited 2 months before my wedding. It is inconcievable that dresses takes that long to ship. I am so glad that I bought a dress without getting scam. I am happy and so glad the sales consultant was reasonable. See image below for evidence of the ripped “design”. There were more damaged parts but I didn’t have enough time to take a picture before the consultant came into the fitting room.
Post # 10
So glad you had a happy ending!