Post # 1
I went to our local grocery store today to order a cake for a friends bridal shower.
They have beautiful cakes in their bakery area.
I walked up to the counter by the baked goods….nobody there.
I wait a few minutes, figuring the person might just have had to step out.
I walk over to the deli counter and ask if the girl knows when the bakery staff will be back.
I get a shoulder shrug as a reply.
I go back to the counter and wait a few more minutes.
So I walk over to the costumer service desk and ask if she knows what is going on.
I get a stern look from the woman and a quick. “She’s on vacation.”
So I ask if that means that I can’t order a personalized cake.
Her reply; “I guess not.”
Ok then. I guess I will order it somewhere else.
(I didn’t say that…but I wanted to.)
If I would treat people like that I wouldn’t have a job.
Note; this is not meant as criticism to any of you bees working in sales.
Post # 3
I would email their corporate office and let them know exactly what happened.
Post # 4
@MrsJoyful80: YELP. And a request to speak to the GM.
Post # 5
- Wedding: August 2013 - Brookfield Zoo
Basically if they’re rude, they lose my business. Sometimes forever, and I spread the word too (through friends, yelp, etc.).
Post # 6
Um yeah. Not okay. Usually the deli people (at least where I worked) knew how to take an order for the bakery. And if not, customer service should have called for a manager who should also know how to do it. Make sure their manager (like store manager not the 19 year old with the keys) knows what happend.
Post # 7
I would request to speak with the GM at the time. he needs to know about employee behavior that is losing business for the store.
Situations like that need to be addressed immediately.
Post # 8
Me, I’m rude back. My DH, totally cool as a cucumber and just lets it wash over him. I wish I could take that high road.
We walked into a chain frame store and it was 10 minutes before closing. We only wanted to get a quote on having our guest book photo framed with UV protective glass and had the actual photo in hand for quote purposes. The lady at the counter we passed said “we are closing in 10 minutes” and my response “Oh, we just want a quick quote if possible we will come back to actually place the order since you are closing.” I figured this was pretty clear until she responded “we will see if we have time to do that but we are closing in 10 minutes.” It wasn’t just her words but her tone. She was borderline shrill and didn’t try to hide her irritation at the fact that we had walked through the door. In the end we got what we needed and the guy at the actual framing desk was very helpful and pleasant, unlike his co-worker.
I guess I can see her point of view, I mean yes they were very clearly closing in 10 minutes. But as a previous worker within the sales and hospitality industry we know full and well until you are actually closed you are open, meaning serve the damn customers. If someone walks in 5 minutes before closing they are to be helped, regardless.
Post # 9
Best way to deal with it is to write an email or call the corporate office. I use to work at large chain home improvment store… THEY HATE getting back reviews from corporate, it hurts the bosses bonuses.
Post # 10
I would never shop at that store again.
Post # 11
It has to be pretty darn rude for me to respond or report it.
Sometimes when I’m not filtering I blurt out “well that was rude” or nicely reply “please calm down” and enjoy seeing their response. Yes, that’s probably mean on my part that I get a little enjoyment out of it lol. But that’s usually only when they are crazy rude and I’m not expecting it.
Otherwise if it’s extremely rude I will contact management or just post my ‘rating’ online, like on Yelp.
But I also post good reviews for outstanding service too, so that kind of evens things out IMO.
Post # 12
depending on the situation; I am either super passive aggresive back or just straight up rude lol. Most of the time I can take the high road but there are times I just cant help myself.
I would also call and speak to the GM and write a letter to corporate.
Post # 13
I usually just ignore it, and don’t return there. I don’t really believe in being rude back. I also don’t ask for the manager/call corporate unless it is something that will immediately be resolved, or if someone was being unsafe.
I guess I usually try to imagine their day, or what could have happened in their recent past, it helps me to let it go. You never know, the woman’s dog could have died last night, she could be sick etc.
Post # 14
I’d have done something similar, only I’d have asked her for the corporate number and called them to complain in front of the csr just to watch her shit her pants and try to explain herself and her staff.
Post # 15
I’m with Stoppy321. I don’t like being confrontational (however warranted it may be, it’s just not in my nature…sometimes I wish it was!), so even when someone is rude to me, I try not to rise to the occasion. It’s so hard sometimes though. I wish I had the balls to demand satisfaction!! For me, the best way to deal with people like that is to take your business elsewhere. Done and done.
Post # 16
I probably would’ve asked the chick who said “I guess not” at customer service to call her manager/store manager asap. I don’t deal well with rude people in retail/sales. ESPECIALLY because i work now in account management and it’s my job to be helpful and accomodating to clients and I worked in a grocery store/retail all through high school and college.
I just keep asking to talk to the higher up. I know it’s aggravating to the person I’m asking, but I’m trying to get an answer and I am willing to pay for a product, I deserve that much.
Now – I’d call/email corporate and put a call into the manager at that store letting them know you weren’t impressed.