I’m sure this has been talked about before online, maybe even on the bee. However, I just wanted to start a new thread about how awful this company is!
I was so excited to see amazing prices on their website, plus they have some really cool things like bleached babies breath, freeze dried real flower petals, birch wrapped buckets. Etc…. all the things I needed at one place.
So my mom and myself so go check out. Our bill comes to $352 and some change. I put in my zipcode for shipping and almost had a heart attack. $102 dollars to ship everything. Now, I get that shipping does cost money. Not all websites can just give it for free when you spend a certain amount of money. But lord! Nearly 1/3 of my whole order?
If you order multiples of one item. Example, two bundles of willow branches. 40 votives. They charge PER item for shipping. Not per bundle. So you’re not really saving on crafts, you’re paying out the a** for it!!!
I get that I’m a cheap bride on a budget. But I work hard for my money. Hard Hard Honey Honey. That’s nearly 10 hours worked for me, just for shipping!
And just for laughs and giggles. This was their response to me trying to work with them on shipping costs. Ladies stay far far far away!!
Monica: [10:32:37 AM] Welcome to our real-time support chat. How can I help you today?
Aly: [10:32:37 AM] Shipping
[10:33:51 AM] Hello Monica, I have sent an email about this same question; however, I have not gotten a response yet (I am being impatient)… I am ordering $350+ dollars worth of merchandise and when I went to check out the shipping total was $102 dollars. I was shocked and amazed by the cost since I didn’t budget for that. Some websites have a threshold where you pay so much then you get free shipping. I’m not asking for that. But I am wondering if you have that threshold? or if there is anything we can do to cut the cost of shipping down a little since I’m spending so much and will be returning to get even more?
Monica: [10:35:08 AM] I located your email and based on the items you are interested in, that ship cost is accurate.
Aly: [10:35:56 AM] I assumed it would be accurate. However, is there anything we can do about it? I will have to look elsewhere as I did not have 102 dollars extra in the budget. I would really like to become a loyal customer with you guys.
Monica: [10:37:12 AM] The only items qualifying for free shipping are those in our Heirloom Collection.
Aly: [10:39:20 AM] Where are those located? …I am really upset and disappointed by this. I have heard that your website was expensive in shipping, but I never thought it would be a third of my order. I feel as if I am not saving on crafts, but paying a normal amount. I suppose thank you for your time? I will be looking for websites that not gauge for shipping.
Monica: [10:40:34 AM] We do not add the shipping costs into our items purchase price as many online retailers do.
[10:41:08 AM] Shipping is charged according to the shipping company’s actual charge to us to ship an order.
Aly: [10:42:55 AM] That is my point exactly. The face of your company looks affordable and realistic. However, the actual heart of your company is not affordable at all. I am not saving, but paying a normal amount. If that is how you wish to run your company, then obviously, there is nothing I can do. But I can tell you that hundreds of customers do not use your company for this very reason as seem by online forums, etc.
Monica: [10:43:30 AM] Is there anything else that I could assist you with?
Aly: [10:45:26 AM] For example, a $4.99 chalkboard marker on your site costs $8.57 to ship. Again, unreasonable. But no, I suppose there is nothing else you can do to help. It is sad that the company lost out on 350+ dollars and a loyal customer.
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