- 10 years ago
This "company" – we only dealt with the owner, Marcia Vidal – is beyond terrible. no results. unprofessional. huge waste of money. She sounded so great – sat in our living room and told us that she would find three top matches for every major vendor based on our vision and budget, and review the contracts and set the meetings, so we’d just have to sign the dotted line when we found our favorite. and, she said that based on her connections in the industry, the discounted rates would make it so that she "paid for herself". We were so thrilled. None of this happened. We had already scouted a few locations but they were a bit more than we wanted to spend. She didn’t come up with anything except our own ideas, and also wasn’t able to get us a discount. So, we chose the vendor. At least three months went by – no word from Marcia despite our emails and calls. We started to look into photographers ourselves, and ultimately booked one of our own when Marcia’s "dream three" turned out to be an email with <25 websites, many of which were out of budget, and one of which wasn’t even a photographer! It was a real estate website. Carefully and personally chosen for us? Doubtful. To make a long story short, we researched and secured our own site, musicians, sound system, lighting people, florist, photographer, decorator, and clean-up crew, as well as our own tailor and rehearsal dinner site. We did end up choosing the DJ and officiant suggested by her, one of which was wildly outside our initial budget. More than once over several months we expressed our dissatisfaction. She did agree to give us a partial refund of $500 and gave us a million "personal" reasons why she wasn’t performing and promised to step it up, but she didn’t. Finally, we asked her to just let us cancel the contract. We told her flat out (this is 8 weeks before the wedding) that we were really unhappy and felt it had been a waste of money, and we wanted to part ways amicably, and to please refund our money. Nope. She insisted she had given us "excellent service" and that we simply didn’t know all the work she did "behind the scenes". All I know is that the first rule in the customer service industry is that the customer is the judge of how "excellent" the service is. Further, we frankly don’t care what went on behind the scenes, as nothing was produced of it either in vendors or discounts. Anyway, we finally fired her despite having to pay $3000 for nothing. We did hire a fantastic person to take her place – Tara Sanford ([email protected]). She went above and beyond to pick up the pieces and make our wedding an effortless dream come true from the moment we hired her. Don’t be fooled – Crystal Clear Weddings and Marcia Vidal are the last people you want involved with your wedding day!