Post # 1
I was a bridesmaid in one of my closest friend’s wedding last year in Houston, TX. It has been a full YEAR and they have not recieved their wedding footage. They even just requested the raw footage, set up a drop box space for the videographer so it would be easier for him to upload, but he hasn’t (they said he hasn’t even logged on!). The videographer stopped responding to their phone calls and emails, my friend threatened to sue and suddenly he’s back in communication. According to them, still no activity on the drop box till this day. He’s given over a dozen excuses from internet connection problems to the drop box space not working (yet he has not logged on once, plus the drop box space has been tested through and through and it is faultless) He even claimed at first that he “mailed it” but has no proof and my friend has never recieved it. My friend’s husband even requested to meet in person with a harddrive but no avail. Now the videographer’s website is shut down. It’s a mess!
I feel personally responsible because I found this videographer for them through Groupon, his previous wedding videos seemed good and it was at a fairly decent price under $1000, he didn’t have many reviews but I figured he was new to the business and was just starting out, he was polite in e-mail inquiries and in all honesty I felt zero red flags. Even on the day of the wedding, he was there with his crew and huge video cameras and seemed professional. I’m sure my friend is heartbroken and I’m doing my best to commiserate and help in all that I can. The videographer is still in communication but the excuses are the same and overused. I’m beginning to think he either lost the footage or never took it to begin with and is just stalling long enough to move away so he won’t get served once my friend tries to take him to court. They never wanted to sue in the first place, obviously they just want their footage!
Is there any advice you bees have to offer? Any similar experiences? I’m not sure if I’d violate this forum’s policy if I drop names but if any Houston brides are interested in the videographer my friend used I’d be more than happy to pm the name so you can be sure to NOT fall into this same horrible scam.
Post # 2
- Wedding: April 2017 - Valleybrook Country Club
Wow, tough spot.
I would call an attorney. Most attorneys do not charge for a phone consultation. Ask what the best course of action would be. Review the contract and see what it actually states as far as timelines and what is to be received by the customer. You could always call a local news station for assistance where they do the “Help Me Howard” or “7 On Your Side” or whatever the news stations call it in TX.
Post # 4
did she pay with a credit card? call the credit card company and dispute the charge as fraud.
so, our photobooth guy was a no show. i was in great communication with him. then a week before, nothing. day before, day of, etc. i wasn’t shocked when he didn’t come. i paid the deposit with a credit card, thankfully. i contacted my credit card company when we returned from our honeymoon. it was an easy process and i got my money back.
we had a similar experience with our videographer. i was going back and forth if i wanted one. and my brother suggested to use his friend. his work looked professional and on par with some others, so i hired him. when we got our video, it was awful. like a 5 year olds school project. i told him it was terrible and i wanted it redone. after this he told me he was robbed and lost all our stuff but might be able to recover the raw footage. we were in touch for a while and he said he had it but in the end he said he couldn’t get it. so no video. we didn’t dispute the desposit with him, but i never paid him any more money.
Post # 5
MrsSapphire : sweatergal007 : ajillity81 :
Thank you ladies. I was just relayed the info, the videographer finally (after a full year) uploaded the “first part” of the wedding video on the drop box. Unfortunately it’s utter crap! The quality is horrible and he chose the most unfitting music (Fat Boy – Max-A-Million)…I mean for a wedding? Gotta be kidding me! My friend texted him back saying she’s unhappy and wants the raw footage WITHOUT his distasteful choice of music, and they want the full HD quality that was promised. They want it FedExed with tracking or else they are going to continue to go to court. The videographer replied with “I am disappointed with the manner of your response. If you don’t want to be reasonable please go to court, I will be waiting for the papers”…….
Post # 6
I paid for a videographer (who was recommended to me by a friend), and he never gave us any video and never got in touch after the wedding. He is a professional photographer and wanted to try his hand in video so he gave us a great deal (so I thought). The weird thing is, he never even cashed our check…so no money out I guess, but I was looking forward to having video and would have had someone at least film the ceremony if I had known.
I also had an issue with my wedding dress, a few months after I ordered it the store went under. Thankfully we paid the deposit with a credit card and we got the money back & the dress was shipped from the designer. Hate that this happened to your friend, it sucks!
Post # 7
this is why threatening to sue a photographer or videographer isn’t a good idea.\
He finally uploaded something and they turned around and demanded raw footage (which usually the customer does not have a right to, btw and this might be what flipped him all the way out) “the full hd” and threatened to sue?
Of course he blew them off. He delivered a product now, so he feels he is off the hook.
I’m not saying it’s right, but no one can do passive aggressive like videographers in the edit process. That’s why I always say do not declare war on them.
So now he’s going to sit back and wait for papers. Which means your friends will not be seeing this footage, which can’t be recreated.
Being right doesn’t mean anything. Your friends are right, but without their footage.
They really should have simply asked if the music could be changed and played along until they got the rest of whatever was promised on top of this “first” part.
Then sued if necessary.
Lawyers cant force this guy to turn over footage. He can pretend it’s erased or lost. He clearly doesn’t have any ethics.
Post # 8
Yeah, this situation totally sucks, it’s hard not to get caught up in their stress/battle. Whether he’s able to deliver footage or not, I hope this videographer has fun in court regardless because he still breached his contract. (Promised full HD, timeline, etc). I know my friends played nice (a lot nicer than I would have!) for the first few months but the videographer drug it out a full year…it only took getting ugly to even warrant a response.
For my wedding, I had a little miscommunication with our photobooth company. They fixed it by literally hand delivering me a flashdrive with our pictures. Like they literally drove it over to my house, knocked on my door, and handed it to me with a smile! Granted not every company is awesome like that, but jeeze
Post # 9
I’m sorry this has happened to you, glad you didn’t lose money though! Paying with a good credit card is godsend! Unfortunately my friends paid in cash.
Post # 11
Lawyer, asap. Sue the pants off of this fraud. I’m mad FOR them.
Post # 12
No it’s Impact Studios videography. I looked up Film Monkey, terrible people 🙁 At least most of the reviews were able to get their money back via credit card. Word to the wise, always pay in credit card amirite
Post # 13
Did you pay in cash, or a groupon? I’m confused.
Post # 14
I found them on groupon and forwarded the contact information to my friend. She contacted/paid him directly. Seriously kicking myself in the head for that! At least through groupon they wouldve been sort of protected
Post # 15
So sorry this is happening to your friend. I commend you for helping them out, it’s definitely not your fault. Scammers are scammers. I had a similar experience with our cake vendor, she ghosted us at the last minute but thankfully she came through on our wedding day. Even if the cake wasn’t what we wanted but oh well, we didn’t pursue anything because we were just so happy to not have to deal with her anymore and the cake tasted good despite it not being what we designed! I hope this videographer gets what he deserves. I heard about Film Monkey and followed the case with the guy who ran it all. Such terrible people.