(Closed) Scratched diamond

posted 5 years ago in Rings
Post # 3
Member
4478 posts
Honey bee
  • Wedding: November 2012

I’m not sure there’s much you can do.  How would you prove that the jeweler did it?  You don’t know when it happened.

 

As for diamonds scratching, diamonds can scratch other diamonds, but chips and breaks can happen under the right (or wrong) circumstances from other materials.  If the jeweler just steam cleaned it, I don’t see how he could have scratched it.  If it was put in an ultrasonic cleaner with other diamond jewelery, it could have happened there.  Or it’s had this scratch for a while and you didn’t notice it until now.  Unfortunately these type things can happen to any stone, including diamond.

Post # 4
Member
569 posts
Busy bee

  a jewler couldn’t switch a stone in 10 minutes.

Post # 5
Member
719 posts
Busy bee
  • Wedding: August 2014 - South Bonson Pier & Community Centre

@Happymrs616:  When I was in a store looking for my wedding band, this guy came in and insisted that the store switched the stone because the one he had was cracked. He started screaming at the poor girl; it was awful. And really, if you’re cautious about your diamond as it is, I’m sure you wouldn’t bring it into a place you didn’t think was reputable? And not like they’re going to switch it out in that time. If there is a nick, and the jeweler did it, there’s no way to really prove it. And maybe this is just the first time you’re noticing. I wouldn’t stress.

Post # 6
Member
1531 posts
Bumble bee
  • Wedding: February 2012

A stone could be switched very quickly and 10 minutes is plenty of time. Having said that, my guess is that either you, or that jeweller damaged the stone. Get a second opinion from a reputable jeweller before proceeding.

If indeed it has been damaged, your ring is insured, which is good news. Call the insurance company for further instruction. Tell them you believe it is damaged. It is not worth your while to go into the entire explanation of believing the jeweller did the damage, unless it will make you feel better. But remember, you don’t have any proof that the jeweller damaged your stone.  

I chipped a diamond once by hitting it on the side of a door. It was a valuable stone (1.61 ct.). I was sent to a jewellery appraiser. She assessed the damage and submitted the necessary paperwork stating the damage, location and recommendation the stone be replace. In the meantime I was given the option of picking an alternate stone, which was a great deal of fun. This was a huge diamond factory type setting. Bars on double doors and very tight security. Cameras were everywhere. 

She brought out many stones. Laid them in front of me and let me pick the one I wanted.  I was able to hold many in my hand and exam them under a loupe. Each had a certificate – a all were lovely! (They did try to up-sell me – i.e. I would pay over what the insurance company covered) Within 2 weeks they had reset the stone in my original setting.

Of course, you are given a choice of stone that relects the market value of the stone. If the stone is appraised at (an example only) $25,000.00 – and the true market value of your stone is  only 15,000.00 – that is the amount the insurance company will cover. Appraisals are only a guideline and normally overpriced. Incidently the higher the dollar value on the appraisal, the more insurance you pay. I’m telling you this because I am a stickler for detail and if I am paying more for insurance, then I want the appraisal to reflect market value, but I degress.

The only thing the insurance company had me do was fill out their paperwork and have a lawyer add his signature and seal. Once the paperwork was received by the ins. co. and reviewed, I returned to that very interesting high-security building to pick up my ring! 

Hassle? Maybe. Fun? – definitely and well worth the effort. (admittedly it was stressful at the time)

Another FYI: This was in Canada

ETA: If it was switched and replaced with a CZ , I have no idea what you should do. 🙁

Post # 8
Member
1880 posts
Buzzing bee
  • Wedding: April 2013

Well… at this point there’s no way you can prove they scratched your stone.

It is possible that they did, especially if it was in an ultrasonic with other diamond jewelry. But once you walked out of the store with it, you lost any ability to prove that they did it. HOWEVER, if you can’t even feel it with your nail, it is likely repolishing the diamond would get rid of it with little to no loss of weight. I know Brian Gavin Diamonds repolishes diamonds, but it is possible that an independent appraiser in your area may be able to recommend someone nearby who could do it.

Post # 9
Member
6359 posts
Bee Keeper

You’re right, only diamond can scratch diamond…

My first thought is though that is is not a scratch but that you are simply unable to remove it using your home cleaning method. Take it to another jeweler to get professionally cleaned and even ask them their opinion, about whether that is a scratch and how it could have happened (they should be willing to do this free-of-charge most likely). There is also no reason for them to take the ring out of your sight when you go to them for this sort of thing.

It’s just that jewelers are not in the habit of throwing loose diamonds at set ones, and some spots of dirt are stubborn. Putting them with other diamonds in an ultrasonic would be an extremely rookie mistake!

Post # 10
Member
6359 posts
Bee Keeper

@womanofsubstance:  The average (especially mall) jeweler isn’t going to have 2 carat old cut uglier stone just waiting around to do a swap when she unexpectedly walks in!

Post # 11
Member
1266 posts
Bumble bee
  • Wedding: February 2011

@joya_aspera:  “The average (especially mall) jeweler isn’t going to have 2 carat old cut uglier  stone just waiting around to do a swap when she unexpectedly walks in!”

Not to mention a comparable 2 carat OEC…I’d rest assured that the stone has not been switched.

Post # 12
Member
1935 posts
Buzzing bee
  • Wedding: February 2014

@Happymrs616:  is your diamond GIA certified? If so, it will have a number on the girdle. If  you really think it could have been switched, I’d suggest having the numbers compared to those on your certificate. 

Post # 14
Member
4313 posts
Honey bee
  • Wedding: November 1999

@starla:  HELLO DID YOU SEE MY PM.

Yes I am stalking you on a thread.  haha! 🙂

Post # 15
Member
1531 posts
Bumble bee
  • Wedding: February 2012

@joya_aspera:  I do realize that – it was more for an opinion on whether it is still the real stone or replaced with a lab created/CZ. The jeweller could also tell if it’s a scratch, or a feather that is breaking the surface. Just a thought. I wish I could have helped more. It’s quite the adventure when something like this happens, to put it mildly. Cry

ETA –  oOOps, you meant whether it was swapped out because it’s an OEC.. You make a valid point. Yeesh, it’s never a good sign when I get at the controls too often. (I don’t think you meant uglier – really – cracked perhaps?)

 

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