Scratched Moissanite

posted 8 months ago in Rings
Post # 2
971 posts
Busy bee
  • Wedding: October 2020

That is extremely frustrating! Is it from C and C? I’d see if they’ll replace it. Maybe the jeweler can polish and buff it out? 

Post # 3
9816 posts
Buzzing Beekeeper
  • Wedding: March 2014 - Chicago, IL

If it’s an F1 it should be covered by the C&C warranty right?

Post # 4
4175 posts
Honey bee
  • Wedding: December 2016

Wow.  I’m amazed you were able to scratch it and not know what happened. Mine has been put through hell and there isn’t a scratch on it. I literally (ACCIDENTALLY!!!) dragged mine across concrete the other day and I flipped out thinking it was effed, but it was totally fine. I hope it is something that can be warranteed. And I really wouldn’t let this deter you from purchasing another one in the future, this sounds like it was just some wild fluke thing! 

Post # 5
1156 posts
Bumble bee
  • Wedding: Shreveport, LA

I have an emerald cut moissy too and noticed a scratch the other day and freaked out. I cleaned it and it was still there so I took a polishing cloth and rubbed it for a few minutes and it was gone! Have you tried a polishing cloth yet? My scratch looked just like yours and I even thought I could feel it but it did go away after polishing. Try it if you haven’t and if it doesn’t work I bet a jeweler can buff it out….I worked in jewelry stores and you’d be surprised what they can do! Good luck and keep us posted. btw your ring is fabulous!!!

Post # 6
1948 posts
Buzzing bee

I’m not sure how that could have happened! I have basically the same ring and I’ve had it for 4 years now and there’s no scratch. Is it covered under a warranty?

Post # 7
190 posts
Blushing bee
  • Wedding: October 2012

View original reply
oatmilk :  I scratched my first moissanite stone and C&C would not cover it despite the warranty. In fact they were pretty adamant that it could not be scratched, that they had only seen one or two stones ever get scratched, and that they were scratched by diamonds, which they did not cover. They did send me a sunshine polishing cloth and told me to polish the stone (I used this plus silver polish, though not together lol) to polish off the “film” to see if that removed the “scratch.” It actually got rid of 2 of the 3 scratches but no matter what I did that third one stayed, and I could feel it with a fingernail so I believe that was truly a scratch. You could try using a sunshine polishing cloth and the silver polish as well and see if that does anything.

Post # 9
38 posts

oatmilk :  thank you for updating! I’m so glad to hear everything worked out ok. I had to send my engagement ring back too and it also worked out at the end, so can definitely related to the excitement/relief here.

Post # 10
60 posts
Worker bee

Hi! I’m a jeweler. Moissanite have a hardness of 9 and are very tough! Moissanites can only be scratched by another moissanite or a sapphire or a diamond because those are the stones with equal or greater hardness level. If you left it in a jewelery box with other stones it could have scratched it. Glad it worked out and you got a new stone! 

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