- 7 years ago
- Wedding: June 2012
Hi everyone. So I have posted my ring story on here just a few times as I am new to the bee. Anyways, there’s a new twist to the story. Basically, my fiancee proposed to me with a surprise ring that he bought from a friend of a family member clear across the country, and the ring was pretty but was way too big and I didn’t care too much for the style and it wouldn’t be practical with my career field, so we decided to pay extra to have the setting “upgraded” to a halo with the same center stone. This seemed to take FOREVER and then they made us pay $80 to ship it back. Here’s where the problems start:
1. It was still a little too big, which was my fault for oops-ing my ring size. Also, it was missing one of the teensie little diamonds underneath the halo, checked in the box it came in, nothing. Figured it fell out during shipping & didn’t put it too much past the jeweler. Took it to a very reliable jeweler in our town to get it re-sized and the diamond replaced (cost $75). Not really a big deal, and I was IN LOVE with my new ring, although I thought the diamonds in the halo and down the shanks looked funny from the start, I didn’t think much of it.
2. The jewelery store where we purchased the ring from in CA never “got around” to sending the EGL cert. papers for the center stone, so we waited & waited, & finally decided we were living on too much borrowed time, & we needed to get the ring appraised & insured sooner rather than later. So took it back to the reputable jeweler to have them look at it & see about an appraisal.
3. While the local jeweler is examining the ring under the microscope right in front of me, he gets a pretty sinking look on his face. I asked what was wrong, and he says, did you know there is a stone in your halo that is CZ? Umm, NO! WTH! He keeps examining all the little pave diamonds, and ended up finding 5 or 6 CZ stones total in the ring. He said the other diamonds were such poor quality and were such a varying range of colors that he wasn’t sure how to approach an appraisal for the ring. He also said he was afraid we would be disappointed because he couldn’t insure the ring for the value we paid for it. He said he would have to ask some of the other jewelers at the store what to do about this situation, as this has never happened to hiim before. I left the store without an official appraisal, and sort of a broken heart 🙁 I went and told my fiancee about it and he was livid. We tried contacting the jewelry store in CA to ask if they knew about this, why we weren’t told about this, and what we can do about this. The owner is of course “BUSY,” and can’t come to the phone (which is the case EVERY SINGLE time you call their store. We were left with a message that they would call us back. Never did that night. After I told the Future Mother-In-Law, (who arranged all of the ring buying from CA, keep in mind), she thought maybe the jeweler was lying & that I should take it to another jeweler to get a 2nd opinion.
4. Next day, take it to another jeweler in town that my fiancee’s family knows. He also examines the ring, and describes it even worse than the previous jeweler. We got out their diamond tester and started testing some of the stones. One in the halo was definitely CZ, and there were a few down the sides that registered as white sapphires. Some of the diamonds, scratch that, “stones” on the shanks were too small to test with the probe because they were in too much contact with metal. He informed us also that he would not know how to appraise the ring, but would have to appraise it for much less than we paid for it. Double heart break.
5. Call the CA jeweler’s, still can’t speak to the “busy” owner. Did speak to one of the actual people who does work on the ring, who of course came up with a bajillion excuses for why we were unknowingly sent a diamond ring that was not 100% composed of diamonds. They insisted we send it back so they can look at it themselves. I didn’t really feel comfortable doing this, because now this officially turned into a game of he-said/she-said, and who knows who is really right? Anyways, sent the ring back overnight & made the CA jeweler’s pay for the shipping, because we were a little angry about all the money we keep having to spend on this ring. We wrote a letter about what we were unhappy with in the ring, and told them to call us immediately when they received it.
6. Next day (today), check the tracking number online at around 4 p.m., and it said it had arrived at their place around 11 a.m. Of course, no phone call. So we had to call them like always, and, like always, the owner was too busy to come to the phone and would call us back in 15 minutes. We let 20 minutes pass by, and called back. Still were put on hold for another 15 minutes, and FINALLY the owner got on the phone with my fiancee (I am too much of a whimp to be firm to people). Fiancee asked why no one had called if they had the ring, and of course, it was because “they had been really busy all day.” The owner starts raising his voice at my fiancee not even 2 min into the conversation, claiming that the ring was just fine, and yes, there was ONE stone in the halo that was a diamond simulant, and he wasn’t sure how it got in there without them knowing it. Pretty much yelled at my fiancee for 20 straight minutes about how this was MY fault because I was the one who hated the original ring, and the original ring was perfect, and I was the one who insisted on spending more money to get a better ring, and this was the only thing wrong with the ring, and of course it is worth what you paid for it. UGH! He wouldn’t even let my fiancee speak very much, and when my fiancee got in that we didn’t really care, we didn’t trust them any longer and we just wanted our money back, that set him off even more. He refused to give us a refund, and said that they would fix the ONE stone in the halo, and when my fiancee brought up that the rest of the stones were really crappy, he went off on some tangent about–well of course little stones aren’t going to be that great, they are not meant to be the main focus, blah blah. He controlled the entire conversation and sounded like a pouty 10 year old boy trying to get his way with his mommy or something. My fiancee was turning red in the face from frustration of not being able to speak and the lines of crap this guy was trying to feed us. The conversation ended with the jeweler insisting they would fix the ONE stone, send the ring back to us, and we were to immediately take it somewhere and have it appraised (which costs $75), and get it in writing, and then & only then, if it was appraised for less than what we paid for it, he would “gladly” give us our money back.
-First of all, does anyone ever really pay for their ring what it gets appraised for? I surely hope not, because almost *every* ring I know of that friends/family own, it’s “appraisal value” is not even close to what they paid for it.
-Second of all, I don’t think he understands that I did get pretty attached to that ring, and now I am heartbroken that the ring was not what I thought it was, and now I have nothing to wear. SOOOOO much fun to tell people you are engaged with no ring on your finger.
-Third of all, I am just super nervous about this entire situation. They now have the ring and our money, and they claim they will send it back, but last time it was sent back, it took over a MONTH to get it changed and sent back. Our wedding is still a little less than 5 months away, but, if they take a long time to get it back, it might take a while to get it re-appraised and in writing that more of the stones are not diamonds and the ring is not really worth much, and then we have to send it back and try again to get our money back.
Overall, just a really terrible situation, and all I can say is DO NOT BUY YOUR EXPENSIVE JEWELRY FROM A FRIEND OF A FAMILY MEMBER WHEN YOU ARE NOT THERE IN PERSON TO SEE IT!!! And make sure you buy from someone with a good return policy with no freakin’ questions asked if you aren’t satisfied with your purchase. UGH! I love my fiancee so much, it just royally sucks that he let his mom talk him into buying a ring without ever seeing it, based on another family member’s recommendation. This jeweler is a crook & a liar, and it makes me wonder if you can seriously trust anyone in this world anymore 🙁
Has something similar ever happened to anyone else? Anyone have advice for us? We feel like we got completely screwed over, & we are unsure if we will be able to get our money back for the ring 🙁 We do not want this to turn into a legal matter, but are so disappointed we couldn’t just reach a deal otherwise. We will see about an actual appraisal if and when we ever get the ring back from the a-hole. Such a crappy week!