Post # 1
hey guys – advice needed. (Apologies for the stream of consciousness!)
My halo engagement ring has broken for the second time. I got engaged at Christmas 2019. The ring is an oval halo, Jenny Packham for Goldsmiths. At the end of March, the middle section of the ring fell out (I was out at the time but was lucky enough to hear it go and find the stones.) the jewellers took the ring back for inspection and told me they could either solder it back together or replace it. After about three weeks (and I was pushing them for updates) we decided to get a replacement ring. So a new one of the same kind was ordered and I collected it last Friday. Yesterday I noticed that one of the diamonds from the ring’s shoulders is missing. I can’t stress how gentle I am with this ring – I take it off to sleep, when I’m hanging out at home etc. I really just wear it when I’m out and about because I’m so precious about it. I was especially gentle with the second one after what happened to the first so can’t believe this has happened in just a week! My partner is absolutely devastated and has really taken it to heart as his fault – I have stressed that it is absolutely NOT his fault. Anyway, what should we do? Take it back and get a refund and buy something else from somewhere else/somewhere more reliable? (Will they even give us a refund??) Ask to exchange with a simpler ring? (Maybe this one has too many bits on it that can go wrong?) or get it repaired/replaced and hope for the best? I love the ring so much but don’t want to spend my life worrying about it. Pic attached.
Post # 2
That’s ridiculous and sounds sounds a fault with that ring style from that manufacturer to be honest. I have a similar style ring (though a radiant (so rectangle) in platinum) and am the clumsiest person in the world and I have had zero issues with it in the 9 months I’ve been engaged. I would take it back again and ask for a full refund and say there must be a fault (again!).
Not sure of your jurisdiction, but I think that most have some sort of faulty goods regime requriing retailers to refund where goods are defective. If you are in England and Wales, have a look at the Consumer Rights Act 2015, particularly s9 and 10 and s19-24 and perhaps pop down to your local Citizens Advice Bureau who may be able to help. Otherwise I am sure there are local laws where you are along similar lines. Good luck and sorry this has happened to you.
Post # 3
Your ring is gorgeous but wtf is the point of a ring you can’t wear!? It would be one thing if you were to keep it as an extra right hand ring for occasional wear, but having to take a ring off constantly and baby it and be anxious about its durability means it’s not going to last you a lifetime. Also, worrying about it continuing to have issues takes the joy out of wearing it. I would demand a refund and go elsewhere. They’ve had two chances. Stones falling out after just a few days is absolutely ridiculous.
If they try to say they won’t refund you for some reason, I would make a stink all over their social media accounts. Just post this story over and over along with the fact that they refuse to refund you. Stones falling out within days is unacceptable and they need to refund your money.
Post # 4
- Wedding: February 2005 - Greenwood
I hate that this is happening and I actually had a similar situation with my ring. I designed the ring of my dreams and waited patiently for it to be made. When it arrived I was beside myself at how gorgeous it was! But then…after only a few days some of the diamonds fell out of the band. The jeweler replaces them of course at no charge and I was good with that. Until a few days after getting it back more diamonds fell out. Once again the jeweler fixed it but once again more diamonds fell out! It seemed like the jeweler has my new ring more than I did and it was getting frustrating! After a few months and several trips to the jeweler I had enough and demanded a refund. Unfortunately he would not refund my money but he allowed for an exchange. I went with a similar style but with larger diamonds in the band and it has been 6 years and I haven’t had any issues at all. The jeweler said it was the size of the diamonds I chose that they were so small it was hard to set them….which he should’ve stated from the start. Anyways the moral of the story is I didn’t have a choice but to use the same jeweler and it ended up fine and I haven’t had any issues with the new ring. I hope you can get this resolved and if your not comfortable with having the same jeweler then make him refund and go elsewhere! Good luck bee!!!!
Post # 5
Your ring is absolutely gorgeous….I lovelovelove the two toned gold! ❤ However, I would at the very least exchange this delicate beauty for something else that can handle the stresses of every day living. If the melee is falling out that easy, I blame it on workmanship. There are bees on here who have pave and melee rings that experience 0 problems as long as they take their rings in for inspections every 6 mos. or so.
Post # 6
Whoever the stone setter is really isn’t good at their job. Try a different place maybe? Someone with more experience? Try for the refund but you could always get a different stone setter to check the security of the stones next time.
Post # 7
I would try to get a refund in the first instance. If unsuccessfully, I’d try getting another jewellers opinion on 1) whether it’s a manufacturers fault and you should be entitled to a refund under the law or b) if you really wanted to keep it, whether there’s anyway the other jeweller can fix it permanently.
Sounds like poor workmanship to me. I had this happen with a ring years ago because the diamonds weren’t secured properly after resizing (the shape of the claws changed, and in hindsight, they shouldn’t have resized it at all because it was quite a few sizes down).
Post # 8
Get a partial refund for the gold, take the stones elsewhere and have it remade. They clearly lack quality workmanship. Twice in a year is a red flag for sure.