(Closed) Secrets Maroma Beach – Bad Experience :(

posted 11 years ago in Honeymoons
Post # 3
620 posts
Busy bee
  • Wedding: January 2011

wow that really sucks! i’m shocked a hotel manager acted like that—even if you had been incorrect, he doesn’t need to be unprofessional about it.

did you have a receipt or anything that confirmed that you had booked a king, ocean-view room? did you book through a travel agent, their website, or another website?

Post # 4
4211 posts
Honey bee
  • Wedding: August 2010

I was crazy and printed out EVERYTHING before we left and called to double check that we had the correct room that we had wanted. Everything turned out to be fine but I was soo worried about something like this happening to us. Have extra copies of your reservations because you never know when someone will pull something like this!

Post # 5
290 posts
Helper bee

Lisa it’s a shame that this happened. Who did you book this with? Your TA should have had fought this battle on your behalf.

Each agency works has a local AM Resorts sales rep assigned to their territory. If nothing else, the agent should be able to contact the rep, and work on getting you a credit for the difference between the room you paid for, and the room you stayed in.

Good luck!

Post # 6
31 posts
  • Wedding: July 2011

thanks for sharing your experience!  that’s horrible!  🙁  i’m glad the service later was good, but in general it’s good to share in case others are in the same situation.

Post # 8
245 posts
Helper bee
  • Wedding: June 2011

I’m sorry that happened to you. I think I read your review on tripadvisor the other day about this too. We booked our honeymoon for this resort for next June and I’m hoping we don’t have any problems. I made sure our travel agent triple checked that we were booked for the honeymoon package and she’s going to contact the lady at the resort before we leave so hopefully we get what we paid for. I’m glad to hear you liked the rest of the resort though.

Post # 9
30388 posts
Honey Beekeeper
  • Wedding: November 1999

Although you said you are pretty well over being upset, I would definitley follow up with your travel agent (if you used one) or by emailing the Groomsmen of the resort and asking for a refund. You did not get  the full ocean view  you paid for .

Post # 10
686 posts
Busy bee
  • Wedding: July 2011

@Lisa1783: Aw, I’m so sorry that you had that experience! Especially on your honeymoon — they should’ve gone out of their way (with smiles on their faces!) to find a solution to the problem. Thank you for sharing though, I was actually just looking at that resort tonight!

My Fiance was home for about a month for work (as he’s currently based out of state) and the company pays for all of his expenses when he’s traveling, so we got to stay at an Embassy Suites (which is literally about 7mi away from home, so it was kinda funny, but nice!). One Saturday, we got back to the hotel from dinner around 9:30pm and a bride and groom were checking in at the front counter. Talk about a bad wedding night!!… The bride was still in her dress, bawling her eyes out (and then yelling) from the middle of the lobby at the woman working the front counter and the groom was making phone calls and rubbing his temples like he was having the worst night/headache of his life. From what we could hear, it sounded like their reservations were VERY wrong (and the hotel was crazy busy that weekend for some tech conference, so I’m assuming the alternate rooms were not favorable) and they didn’t have a wallet/purse/credit card on them and their parents were still partying it up at the wedding (not answering their cell phones). We went down to the bar area for drinks around 10:30 and it looked like the parents had arrived just then to save the day. Yikes! I wanted to tell the bride that she looked beautiful (she had a gorgeous ball gown dress), but I was afraid she might throw something at me with the way her night was going. 

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