Seller angry about negative feedback on Etsy – was I rude?

posted 8 years ago in Technology
Post # 3
Member
321 posts
Helper bee
  • Wedding: April 2011 - Anthony’s Fine Dining

I don’t think you were rude…you were honest.  I do agree that maybe you should have contacted her before giving that feedback but STILL that is NO REASON to imply that you’ll have bad karma on your wedding day!  She’s the one who will end up with bad karma because THAT was rude.

Post # 4
Member
941 posts
Busy bee
  • Wedding: October 2010

if anything, i would have contacted her first. nothing is worse to me when i have an unhappy client tell another that they weren’t satisfied with my work when they made no attempt to let me know first so i could do something to fix the problem. :/

Post # 5
Member
2196 posts
Buzzing bee
  • Wedding: January 2013

OH MY GOD.  Who was your seller, can you PM me if you don’t want to post it here?  I had almost the exact same experience as you just this week.  I asked her to scale down my hair flower from 5″ to 3″ and she said she could, then delivered me a 6 INCH flower.  And I paid $25 as well!  She was really polite and quick to respond, but the size is REALLY far from what I asked for and what she said she could do, and additionally the fabric is NOT what I asked for at all.  My petals were quite floppy too, not at all how they looked in any of her pics of items for sale.

Post # 6
Member
941 posts
Busy bee
  • Wedding: October 2010

but yeah, she did attack you. she may have been a little too defensive and offensive. there is no reason for that.

Post # 8
Member
333 posts
Helper bee
  • Wedding: May 2010

You weren’t rude.  But it would have been better to contact her first to explain and see if she would remedy the situation – that’s generally the better path to take.  What she sold you wasn’t what you were expecting, so maybe she could have refunded your money.  I sell used books online as part of my job, and I’m always hurt when someone leaves less than stellar feedback without contacting me first, since I would much rather have them return the book or otherwise take care of the problem.  I know our customers read that feedback, and negative or neutral reviews really hurt us in a big marketplace.

Post # 9
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

ETSY sellers live and die by their customer feedback, so she was probably very upset that you left that feedback without trying to rectify things with her first. If ETSY sellers get too much negative feedback, their accounts get shut down. So, she was probably just reacting to that…

Post # 10
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

she was kinda rude, but you could have probably contacted her first to see if she could have fixed it or offered a refund of some sort…. either way thats not a professional way to respond…

Post # 11
Member
5823 posts
Bee Keeper

General etiquette is that you should have contacted her when you received the item to resolve the issues.  She could have issued you a refund, or you could have sent the item back for a new one.  But it can be considered rude to just accept the item, be unhappy with it, and not let your vendor fix the problem.  She’s mad because you basically avoided having to tell her to her face that you were unhappy with the item and instead posted feedback, which never gives her the chance to fix the problem and also affects her future business.  I sometimes sell on eBay and I really hate when people do that to me.  I’d rather just issue a full refund than let someone settle with a product they’re not happy with.

However much I may curse the people who have done that to me on eBay, I would NEVER write them an e-mail like that!  That’s just not cool.  (But I still think she didn’t necessarily deserve the negative feedback without some sort of communication first…)

Post # 12
Member
2765 posts
Sugar bee

Yah I think the general etiquette is to contact the seller first if you’re unhappy…

But still, the end of her note was super passive aggressive!  That’s unprofessional on her part…

Post # 15
Member
5154 posts
Bee Keeper
  • Wedding: June 2010

I can see why you didn’t think to ask for a refund because it wasn’t a defective item, just an item you weren’t happy with. However, I do agree that you should have contacted her first and seen if there was something she could do to correct the situation…she probably would have rather refunded your money then recieved a bad rating (I know as an ebay seller I would be crushed to get a bad review since that lowers business). You are right that she shouldn’t have spoke back to you that way, it was very unprofessional, didn’t accomplish a thing and made her seem aggressive and all around rude!

Post # 16
Member
1245 posts
Bumble bee
  • Wedding: July 2010

First words that popped in my head… woah! 

I don’t think you were being rude, but she was a little to quick to anger… lol I am POSITIVE you’ll have great karma on your wedding day. Make sure that seller doesn’t know where your wedding is lol

Leave a comment


Find Amazing Vendors