- 8 years ago
- Wedding: June 2010
So a few weeks ago, I purchased a hair flower on Etsy, and when I recieved it I was unhappy. I didn’t say anything to the seller because, honestly, I think I got what I paid for. It was $25 and most hair flowers on Etsy are at least $40. All and all, I was unhappy but I didn’t really think it was the seller’s fault – it just wasn’t what I had in mind. On Etsy, they ask you to provide feedback, so I did. I wrote this:
“Delivery was very prompt and the flower came in a very cute box. However, it was not what I expected. First of all, I measured it, and its a little over 2 inches, not 3 inches. It was much smaller than what I had in mind. Also, a couple petals were a little loose and floppy. In my hair, it just didn’t look great, so I’ve purchased another, bigger flower for my wedding. It’s twice as much but I think you get what you pay for.”
Maybe it wasn’t super sweet, but that was the most honest, constructive feedback I could offer! Just hours later, I got this message from the seller:
“first of all, if you were unhappy you should have contacted me first. I have had over 500 very happy customers. Your feedback was rude and I totally believe in karma! Hope you have a lovely wedding day…”
Wow, is she saying that by being “rude” to her, I have bad karma and my wedding day won’t actually be lovely?? I honestly think she is way overreacting. Not everyone is going to be happy with your product, and if Etsy encourages feedback, positive or negative, what right do you have to come down on me about it? If anything, she should have apologized that I wasn’t pleased!
But maybe I’m wrong. Tell me the truth, was I rude?