Post # 1
I try to stay positive- however I have a bride who recently purchased some of my wedding decor, and she is being extremely demanding. So I had 30 crushed champagne linens from my wedding. I sold 20 to 2 other brides- and they loved them. In may- I sold 10 to another bride. While I was packaging them up- I noticed that 2 were missing (After she paid). I notified her immediately and she said she still wanted the 8. So I refunded her for the 2. About a month goes by- after they have been shipped and recieved, and she emails me asking if I had them cleaned. I did have them cleaned- however there might have been a few spots from candle wax on them. I noted on the invoice- she was purchasing USED linens. They were not stained, torn, or ruined whatsoever. I was on vacation with my husband so I didnt respond until a week later. I didnt here back (this was around July 4th). She never mentioned it, or asked for a refund.
Then 2 days ago, I received an email that she was demanding a full refund (2.5 months after they have been shipped and paid for). Noticing her name was changed, I did a little research and found her wedding on a blog. Also- I saw my linens being used at her reception. I made her aware of what I saw in the pictures, and she claimed she had to buy different ones that were brand new.
She also accused me of being fraud and selling her items that were not described correctly, and the right thing to do would be a full refund.
When I was planning- if I purchased something I didnt like- I returned right away. Also- if I did buy anything second hand, I assumed there were no refunds. The other 20 linens I sold, I never recieved a complaint and the brides were satisfied. This bride has sent me SEVERAL emails saying that she is going to report me to paypal (although it is past the 45 day refund policy). I’m just aggravated because I take it extremely personal when someone throws out accusations about your integrity. I would never want to scam a bride who is planning one of the most special days.
Am I being horible because I am not willing to offer a refund? I feel the situation would be completely different- 1. If she had not had her wedding already, 2. If she notified me right away
Post # 3
…and no I did not meet her on the Hive 🙂
Post # 4
I’d block her emails and I DEFINITELY would not give her a refund.
Post # 5
@kinneybride: Only slightly obvious that she used your linens and now wants a refund! I would just tell her firmly, there will be no refund. If the linens were not saitsifactory, she had plenty of time to tell you during the time in which her purchase could be disputed on Paypal.
She is just trying to be a bully.
Make sure you keep the pics of her wedding in case you need any evidence for a dispute- whether that is with Paypal or in small claims court. A judge is more likely to believe you than her, especially when she is unlikely to be able to produce a receipt for the “new” linens she claimed she purchased.
Post # 6
That was my thoughts exactly. Thank you!!
Post # 7
The nerve. Sorry you got a bad customer.
Post # 8
@kinneybride: sry nt all brides r that way and I hope it didn’t put a bad taste in ur mouth for the wedding business but ignorHe her and def dnt refund as PayPal won’t anyway
Post # 9
@kinneybride: That’s ridiculous! I would definitely keep those pictures you found just in case. Definitely don’t give her a refund!
Post # 10
Definitely download those pics in case she takes them down. She is trying to cheat you & bully you. I bet if you firmly tell her no she will drop it, she won’t get anywhere if she tries to pursue those threats, and I doubt she has any real intention to try.
Post # 11
Grr! Stuff like this bugs me so bad! I buy and sell on ebay and I make sure to be very clear with the description and etc… Some people just lie and want the world! I’m so sorry you’re going through this… she can’t touch you, don’t worry.
Post # 12
Ugh – I feel ya. People are so disgusting sometimes. I have a bridal accessories shop on etsy and a couple of months ago I had a bride order a custom veil. When she received it, she left a glowing review saying how much she loved the veil. Three weeks later she claimed the color was not a good match, requested a full refund and that she already bought a replacement veil. My shop policy is “full refunds if not 100% happy”.
But I had a feeling something wasn’t quite right so I stalked photographer blogs in her area for a few days…….sure enough – busted!! Found her wearing my veil on her wedding day.
The bride sent me nasty threatening emails for weeks that I ignored. One day she said she was going to blast me all over this site and others unless I sent her a refund – at that point I responded with a “hell no”‘ and attached the link to her photographer’s blog.
Never heard peep from her again. Wondering if it could be the same gal!!
Post # 13
Thats exactly what I did! I sent her the link to her photographers blog! So frustrating. She claimed those were brand new linens she had to re-order, because mine were so bad. However I know, there is no way she ordered the EXACT linens from the same company. She just told me she was going to leave a paypal negative review…which doesnt exist.