Good for y’all! As indicated in the past post, I buy and sell on ebay (buy low, sell high) for a part time business and I’ve got a couple of tips:
If you’re new (as in just created an account), acquiring feedback is very difficult and having 0 feedback will scare people off. When I first got started about a year ago, I posted some great finds that, according to the completed listings, should have sold for way more than my asking price, but no one would touch them because I was new and had 0 feedback. Not only that, but the few items I could sell no one would leave feedback for, even though I made sure to list accurately, ship quickly and maintain good communication (even now I don’t get feedback for every item, only about every fourth one, but it’s always positive). I asked my boyfriend if I could use his account (he had been on ebay for years) and just give him the money for ebay and paypal fees and my sales shot up. To this day, his account is still at 100% feedback and I’ve made hundreds of transactions. If you’re just starting out, I’d recommend asking a friend or family member if you can use their account and keep track of how much ebay and paypal is charging in fees and give them the money.
As mentioned earlier, list accurately, ship quickly, maintain good communication. Don’t let more than 24 hours pass between a question being asked about your item and your response. Also try to get items out the next business day, I’ve gotten lots of comments about “lightning fast shipping” that’s really helped. Also be sure to wrap up items in tissue paper, include a thank you card (you can get a bunch of them cheap at wal mart) and package neatly. Carefully inspect all items for rips/stains/pilling/tearing to make sure you’re listing accurately and take pictures of all flaws.
For those that are selling lots of items and think they can’t get to the post office every time a buy it now sells or auction ends, list all your auction style items on the same day of the week (about 15 minutes apart) and have them end at the same time (I almost always do 7 days for auction styles). That way you only have to make one trip to the post office every week. I pick Sunday and make sure all auctions are done by 9 so I have time to package everything up. I prefer auction style over buy it now because it has a lower fee and I can control when it ends so I’ll know what day I’m going to the post office and can plan on it, but I usually do buy it now for items that might take a little more time to sell (higher priced items etc).
That said, timing is EVERYTHING. Auctions ending in the evening almost always do better than auctions ending in the afternoon or morning, especially if you’re east coast like I am. A good number of my bidders are from California and I need to make sure they’re off work/awake when the auction ends.
Always, always always check the completed listings if you know the name of the item to get an idea of how to price it. If you don’t know the name of the item (especially if it’s clothing), do your best to find it. Put the description into google (“Anna Sui dress elephants blue and white”) and see what comes up. Three weeks ago I got an incredibly rare and valuable pair of boots cheap because the seller had listed them very poorly (no brand name, no product name etc). Two weeks later they were sold and I’d tripled my money.
Finally, if you’re selling in bulk, you’re going to make mistakes. You’re going to have unhappy customers. You’re also going to get scammers. It’s bound to happen and think of a policy now for how to deal with it. About a month ago I sold a sweater to a buyer who claimed she had a hole in it and threatened to leave negative feedback. I was 99% sure she was making it up since I’d inspected that sweater myself, but I offered her a refund anyway. She then told me she didn’t want a refund and wanted a partial discount. I gave it to her. Two days later, she had relisted the item for twice my asking price with no mention of the mysterious hole. I got scammed, but you know what? The 20 bucks I lost was NOT worth a negative and it was a great learning experience (I now only give refunds with buyer paying return shipping and NO partials, no exceptions).
PM me with any other questions :).