Post # 1
Hey all. I went to a Sephoa store yesterday (I have like over $100 in giftcards to spend there) and got some really horrid customer service. The girl basically was dismissive and walked off from “helping” me as quickly as she could. She wasn’t even paying attention to what I was interested in…and she clearly wanted to be done with me asap. The other store clerks didn’t even glance my way or offer to help me out. Obviously I left as quickly as possible, because, sorry, I won’t spend my money at your store if you can’t even give me the time of day to help me out.
Is this normal with Sephora stores?? Should I try at another Sephora location or just give up and buy my stuff online?? I’m a bit of a complete newbie when it comes to the stuff I’m looking at getting, so I’d prefer to try it out in store if possible before I make my decision…but…I’m not going to drive 45 minutes out my way to be ignored and treated like dirt again…
Post # 3
@PeachSnapple: I’ve always had great experiences at Sephora, so I’m guessing it’s probably different at each location. Hopefully, you’ll get better treatment at another one.
Post # 4
I’ve never had any issues I can recall. I am sorry you had a bad experience. 🙁
Post # 5
Nope, that seems pretty rare to me! I always get awesome service!
Post # 6
I love going to Sephora. They are super helpful and give me lots of free samples. I would write a review or call the manager about your experience.
Post # 7
@PeachSnapple: It’s definitely hit or miss in my experience. Some are overly helpful and nice whereas others make it a point to ignore you so you are like, “Why am I even considering spending $$$ here?” I would consider another Sephora location before writing them off completely.
Post # 8
@PeachSnapple: I do buy a fair bit online from Sephora because they’re not “close” to where I am right now. But I’ve shopped at a lot of different stores in the past 5 years (DC, 2 in Metro Detroit, NY, Vegas, Dubai, etc) and I’ve always had great experiences at them. I’d be really surprised if you tried another store and got crappy service.
ETA: I just re-read this and realized it sounded super douchey. I just move around/travell a lot.
Post # 9
ive always had good service but they can never properly color match me. I’ve started buying foundation else where because I always have to return but besides that it’s good. And like another bee said they usually give me samples of other stuff I might like. I would call and let a manager know how you were treated
Post # 10
@PeachSnapple: I think it really depends on the store, and the sales person. I’ve had good and bad experiences at Sephora (and Mac). I feel like if you go in there knowing generally what it is your looking for and have SOME product knowledge they do treat you better. I go to 3 Sephora locations pretty regularly. If you go in there not knowing at all what you want to buy, some of the sales people can be pretty snarky.
All I can recommend is to do your research. I’m a little bit of a makeup junkie, so I know about new collections, various products, etc. Odds are, when I hit up a Sephora, I’ve already done my own product research (checking out pricing, swatches, etc.) and I go in, browse a little, ask any questions, get what I intended to get, and blow out of there.
I get the vibe that there are a lot people who “lurk” around just trying to score some free product samples and never buy anything. Which they obviously don’t like, so a lot of the sales people could be on edge/irritated because a few bad apples have spoiled the bunch.
Post # 11
@Stephville: Oh yeah, this. I almost always know what I want to buy or have an idea of what I’m looking for. I could see how it would be a bit overwhelming to try to wait on someone who had no idea what they were looking for at all.
And thinking back, the only time I remember getting a snarky look from a lady was when she realized I had a shit ton of sephora points. I had been saving them for almost year because there kept not being something I wanted. AND I was working in a freakin’ war zone, so yeah, Sephora crap was my treat! lol
Post # 12
I think every store is hit or miss. I had the worst experience at Mac, but a friend of mine swears by them. Its hard to dismiss a lot of companies out right by one employee.
Post # 13
@PeachSnapple: I get treated like shit every time I walk in that store. Oh, wait; I don’t get “treated” at all because the store staff sticks his/her nose in the air, and totally ignores me. Every freaking time. Fiance and I went in there a few years ago, because he wanted to treat me to some new stuff, and by the time we’d begged for help, and then proceeded to spend a nice chunk of change, we walked out talking about Julia Roberts in the movie Pretty Woman.
I shop at Ulta. They treat me like a queen.
Post # 14
- Wedding: October 2011 - Bed & Breakfast
I see you are a fellow MD gal. The Sephora in the Columbia Town Center always gives me fantastic service. It is a pleasure to shop there. Weekdays are best because weekends are suuuper crowded with customers. I don’t even live in Columbia anymore, but I drive back to go to that store.
Post # 15
@lovekiss: That was the store I went to!!!! LOL!! and it was middle of the day too!
Either standards slipped or they hired a whole bunch of people who don’t really want to be there.
Post # 16
Oh no! That’s really too bad, I love my Sephora. I am a junkie lol, so am in often enough that many of them recognize/remember me and they are always so friendly and helpful. Almost too helpful considering I usually know what I need or would otherwise just like to browse for new products on my own… not that they are pushy at all.
I am about to sound crazy but sometimes I have to go as far as to hide to avoid one super sweet and helpful skincare lady haha- she always gives me at least a handful of free samples- I know I know, who doesn’t want free stuff?!- but I already have a bag overflowing with them under my sink!