Post # 17
Squirrelly vendors are the worst! I swear, if I was trying to make a living selling my services, I’d be damned sure to check my junk folder everyday. How frustrating. I’d be so done with her. Maybe that will teach her something about quality customer service. She obviously doesn’t need your money so go somewhere else! Good luck!
Post # 18
@Seashells7: agreed, she needs to learn to check her junk mail on a regular basis.
Post # 19
Junk folder, really? If you’re going to use email in your business then checking the junk folder should be as consistent as checking the inbox. That’s Email 101 since 1989. Send a polite email as suggested and forget about it, because you’re 100% spot on with this instinct.
Post # 20
@jsanford: Thats how I feel, especially because she has organized her business in a way that new customers can ONLY reach her via email..
Post # 21
The vendor is in the wrong for not following up with you. Regardless of the email going to her junk folder, and even if she never realized before that she should check her junk folder daily since she is receiving correspondances from so many different sources (her clients), she should have emailed you when “she never heard from you.” If this is a business that she takes seriously and is building to live off of then she should be doing everything she can to make sure that she stays in touch with clients.
Post # 22
I like PP response – something like “thanks for the response, but we went in a different direction.”. What’s the worst she can do – send you a nasty email back? That’s not very professional. It sucks telling vendors “no”, but honestly – what’s the worst that can happen? FWIW, I do this for a living (I work in HR, and anyone we interview that we don’t hire, we call and tell them the position has been filled). In the four years I’ve been doing my job, I’ve only been cussed out once.
Post # 23
Don’t feel bad. I’ve had very similar issues with my invitation vendor. She said that she thought my emails were going to her junk folder, which deletes every 24 hours. As a vendor she should be responsible about checking her junk folder every single day. It’s part of being in a business that primarily uses email, plan and simple.
Post # 24
@Seashells7: You are NOT being unreasonable. One thing I had to learn through wedding planning is that I’m the one spending the money so I should get exactly what I wanted when it came to vendors. I had to learn to tell people “no” and let potential vendors know that we weren’t going to go with them. A lot of them have so many clients, it isn’t a big hit. You didn’t sign anything and I feel like she should have followed up before three weeks. If it had been important to her, she’d have contacted you. You don’t want to have regrets later down the road because you didn’t want to hurt someone’s feelings. I cancelled my make-up artist after my engagement shoot because I simply did not like the way she did my makeup. She’s very popular around our city and that’s why I went with her at first – I thought so many people couldn’t be wrong lol! Just wasn’t for me. Month before the wedding, I cancelled and had a girl from work/former make-up artist come and do my makeup and she was FABULOUS. So happy I didn’t go with the first girl.
Post # 25
@Seashells7: this is business, don’t worry about hurting feelings. She should have followed up with you regardless of email going to her junk folder. If it doesn’t feel right, don’t do it. No appology needed 🙂