(Closed) Shane Co – My Experience Thus Far

posted 5 years ago in Rings
Post # 3
Member
3 posts
Wannabee

Hello! 

Thanks for letting us know about your experience. This doesn’t sound like our typical response in this scenario, so I’d love to do some more digging to see what happened and do everything that I can to help fix the problem for you. Smile Would you be able to send me a bit more detail on what happened? You can reach me via email at [email protected]

Thanks and I’m sorry for the inital problems!

 

Chris Jones

Shane Co. 

Post # 4
Member
5405 posts
Bee Keeper

That’s crappy! Hopefully they will help you resolve it since it sounds like they are in the wrong. 

Post # 5
Member
339 posts
Helper bee

@zackmarriesamber:  Wow, impressive that Shane Co found you! Honestly I’ve had an amazing experience with them, and with their reputation I’m sure that they will fix the issue for you. It was probably a clerical error followed by someone who was more strict on rules than customer service, so I hope that things get fixed for you! πŸ™‚

Post # 6
Member
1266 posts
Bumble bee
  • Wedding: February 2011

@aranel1002:  Yep! That’s the kind of merchant response I like to see. Not at all defensive or blaming the customer, just “let’s fix this”.

OP, I hope your problems find a resolve!

Post # 9
Member
3 posts
Wannabee

@zackmarriesamber:  We’re just happy that you’re happy. That is truly what matters to us. Congratulations! 

The topic ‘Shane Co – My Experience Thus Far’ is closed to new replies.

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