(Closed) Shannon Steeves Photography***Beware***

posted 9 years ago in Florida – Northeast Florida
Post # 3
Member
279 posts
Helper bee
  • Wedding: March 2009

Wow, so sorry that happened to you! Who did you end up booking?

Post # 4
Member
5 posts
Newbee

I’m sorry this bride feels the need to slam our reputation without properly disclosing all the truth and facts.  The reason behind the cacellation was a very personal matter and actually involves two situations, one being a medical issue.  Secondly we actually gave them notice a month prior, as we did with several other clients so they would have time to find replacement.  We also offerred to help them locate another photographer.  Third, the 120 days was within that time frame and all of our other clients understood the reasoning as well as, the repayment would be sooner but that is a legal time frame.  This bride unfortunately has chosen to express her views on a board, which is her right, without calmly discussing the issue with us or reflecting the sitaution truthfully.  We have many clients who are and have been extremely happy with us.  Unfortunately one client who feels the need to bash a photographer’s reputation can overshadow the many who rave.  And as far as our contract goes, it is a standard contract, written by an attorney that is no different than every other photographer offering services.

Post # 5
Member
3 posts
Wannabee
  • Wedding: April 2010

Goodness, Weddinggal, what a nightmare!  Thanks for the tip.  My fiance is from Jacksonville and we’re getting married there next April.  Interesting the photographer jumped on here to save face.  I find it hard to belive 120 days is a legal time frame, not when you’re so close to your wedding.  Poor thing, I bet it only added to your stresses.  We’re still a year away and I’m stressed out!  That photographer should really give back your money right away, that’s just not right.  Good thing you posted here.

 

Oh, and i see she’s from Florida?  Wow, I’ll keep that shop off our list.

 

Great website, Wedding Bee! 

Post # 6
Member
2 posts
Wannabee
  • Wedding: December 1969

To the photographer my cousin has been in the same situation as the bride and I totally understand her. I think as a photographer they should give people back there money regardless of the emergency. That’s just the right thing to do in my point of veiw. Having to wait so long to get the money puts the bride in a bad situation. I dont think the bride is slamming your reputation she is just saying her side of the story as you are saying yours. But being a bride I would be upset to and perhaps do the same. I have a business and to make a buisness successful you need to give the best customer service regardless of the sistuation. That will make your life easier and less stressful.

I hope you guys can fix this matter. Lucky me I have a great photog and dont have to deal with this…(:

 

 

Post # 7
Member
5 posts
Newbee

Please understand she also withheld the information that she won a contest and the only money paid was for airfare which we do intend to refund, since she chose to go with non-refundable tickets very shortly.  We were advised the timeline for legal reasons.  But she did not pay anything for our services or for any album or prints.  I just feel we have been misjudged and as stated before she won a contest.  We are sorry we are unable to make the commitment due to personal reasons but she has slandered our reputation.

Post # 8
Member
601 posts
Busy bee
  • Wedding: May 2018

i see both sides of this situation.  While it was unfortunate and am sure very stressful to the bride to have to replace such an important vendor for the wedding (one could argue the most important vendor)   we also have to understand that photographers are people too, and have emergencies and life’s unexpected mishaps.  I feel the photographer did the right thing and appeared to have even helped find a replacement (even if the bride did not go with one of the referred)

While 120 days is a lengthy time for a refund, its still being returned and appears that the photographer kept up with her word.  

i think its important that both sides are able to air out their thoughts on the matter so future clients can make their own decisions.  But for me, this event would not deter me from choosing this photographer.  (if it happened many times, thats another story)

Post # 9
Member
23 posts
Newbee
  • Wedding: June 2011

While I think this is a particularly sticky situation, what does it matter that the original poster won a contest?  Just because "she did not pay anything" for your services or prints does not mean you didn’t have a contract with this person to provide a service on their wedding day.  Furthermore I’m going to assume that as a photographer it was your CHOICE to be involved in the contest and to provide your services for the winner. 

While 160 days may be the legal time frame I will also agree that that on a purely practical level four months is a pretty long time to wait for someone to give you back your money after canceling on you.  Thankfully it seems like the original poster will get her money back, but if I were her, I would be annoyed as well. 

Post # 10
Member
563 posts
Busy bee
  • Wedding: August 2009

I was in a similar situation when my venue announced that it would be closing a week before the wedding.  Unfortunate events like these do happen, but it is unacceptable that your firm waited 120 days to refund her money.  By canceling a month before the event, you are causing the bride a great deal of stress and anxiety since she has to scramble to replace a very important vendor at a time when there are last minute details to attend to, and I would have expected a photographer to immediately refund any money lost.  It doesn’t matter that there was a contest involved here – your firm caused someone a great deal of anxiety and stress, and should have wanted to refund their money immediately to try to mitigate the damages you caused.  

Post # 12
Member
944 posts
Busy bee
  • Wedding: June 2009

Wow.  I think it’s interesting how this photographer isn’t secure enough to know that if this were false and they have such good reviews to back them up it wouldn’t matter.  Yes, emergencies come up, but to not return the money already given is just wrong.  If the bride had chosen herself to not go with the photographer then that’s understandable, wait the designated timeframe in the contract because she cancelled.  But I think it was poor customer service in part of the photographer to not provide the couple their money back immediately, contest won or not, because what if there wasn’t enough money to secure another photographer.  If she had won the contest then she would be out even more money because she would have to go through a photographer with no such deal already set in place.

Also, how did this photographer find out about this bride just happening to post on here?  Were they looking for the bad review because they were nervous?  The photographer is listed as only ever posted four times.  Just a thought.

Post # 13
Member
5 posts
Newbee

First of all I discovered this through another photographer warning me of the slanderous comments.  I do not go looking for negative reviews.  I defend our reputation because we have worked hard for our clients and to have one bride attempt to attack us this way and DEMAND full disclosure of personal issues  and then state it as "lame" is HIGHLY offensive to me and my family.  It is not a money issue with this bride because I would and will happily be refunding her money it is the manner in her disrespect to myself and my family.  It is the fact that she did not calmly contact me to discuss this timeline but only demanded immediate repayment rather than realizing we are trying to accomadate several clients with a stressful situation for everyone.  It is the fact that she is attempting to slander my business rather than calmly discussing this with us in private.  I did not call her because she and her fiancee are both extremely busy and so far all communication has been through email. 

 At this point I feel very attacked by strangers who are making judgements about my professionalism and my business and have yet to know anything of me or my ethics towards my clients.  She has a right to her opinion but she has no right to slander me during an very personal and private situation just because I didn’t disclose all details to her.  And again if she had been calm and not demanded I might have been more inclined to listen to her requests rather than putting other clients care and requests first.  

I’m done defending because apparently I’ll still be judged.  

Post # 14
Member
63 posts
Worker bee
  • Wedding: May 2009

The photographer’s comments on this board make it pretty clear that she lacks professionalism and discretion.  It sounds like she doesn’t need any help scaring off potential clients, but I appreciate your warning.  I, too, am particularly offended that she would use the fact that you won a contest as an excuse, Is she implying that any of us who win contests somehow do not deserve the same level of service and value??

Post # 16
Member
2324 posts
Buzzing bee
  • Wedding: May 2018

I’m not sure what the best way is to handle this, but I think that the reason that she is demanding her money back is to find another photographer and would need the money to put down a new deposit. Surely you would understand that. Also, do you not have a second shooter that could cover this wedding since it was won in a contest?

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