- 6 years ago
- Wedding: January 2013
So many people have complained about them, but let’s compile a compilation of horror stories to help ward off naive potential customers from the evil that is David’s Bridal!
My horror story took place when I was a bride’s maid in a friend’s wedding. (TG it was before I was engaged, so I knew not to go there!) We went shopping, and the consultant was actually pretty nice. My friend “J” picked out her dress and she was so excited. She ordered it without a train, since she would be outside for her wedding. The option without a train cost $50 less than the dress with a train. The consultant kept track of every dress J tried on, and the sizes that fit her. She also took her measurements.
J didn’t order her dress that night. She called the next day with her credit card to order the dress. The person on the phone asked her what size to order it. J said, “I’m not sure. The consultant wrote it down, so you should ask her.” The person on the other end said, “Oh, it should be in your paperwork from your appointment then.” and she told J it was “all set.” and ordered the dress.
A few months later, the dress came in. J was SO excited. I went with her to her first fitting. The dress was ordered in a size 10. It was the same size as the sample dress, which fit her perfectly. But this dress was CLEARLY not a size 10. It was WAY to small for J. It was more like a size 8 or 6. J was crying, but definitely not being a bridezilla in any way. The employees were AWFUL.
First, they said that J must have gained weight. WTF? Do you SAY this to a bride? When J tried on the sample in the store again (also a size 10) they said that it must be because the samples get stretched. This was ridiculous because there is no amount of stretching that would have made those two dresses the same size. Like, seriously. Finally, they told J it was her fault she ordered the wrong size. Like, what? First of all, it was the same size as the sample that fit her perfectly. Second, she went with the recommended size by the consultant!
Eventually they broke out her paperwork from her initial appointment and saw that the consultant had written down that the dress should have been ordered in a 12. So whoever took the order on the phone had screwed it up. They looked into whether or not they could order the dress again in time for the wedding. They could get it, but only with a train. So here is the kicker, after all of this blame gaming, and finally realizing it was their fault, THEY MADE HER PAY THE $50 TO GET THE DRESS WITH THE TRAIN! She didn’t even WANT the train! It was the only way she could get he dress in time, and it was THEIR FAULT!
I tried to stick up for J, but the MANAGER of the store got into a screaming match with me about how it was J’s fault no matter what and if she didn’t like it, then she could just go somewhere else for a dress.
I was so appaulled. I didn’t even CONSIDER going there for my wedding dress shopping, and I warn everyone I meet against it. What are your horror stories, ladies?